Administration & Office Management training courses
Run the engine room of the business with organised, capable administration.
Delivered in-house at your premises, as public sessions in Johannesburg, Cape Town, Durban, Pretoria, Dubai and London, or live online. Courses run 2 Days, 3 Days, 5 Days, from R10,000 per delegate.
Records Management and Document Control
Reliable records underpin accountability, compliance, and efficient operations. This course covers the full lifecycle of records, from creation and classification through storage, retrieval, and disposal.
Advanced Office Administration and Management
This programme develops the skills needed to run a busy office smoothly and professionally. Participants cover workflow, resource coordination, communication systems, and the organisational habits that keep operations efficient.
Executive Personal Assistant and Secretarial Skills
The modern executive assistant is a strategic partner, not just a support function. This course sharpens the diary, communication, and organisational skills needed to make an executive and their office run smoothly.
Minute Taking and Meeting Administration
Accurate minutes are the official memory of an organisation. This workshop teaches participants to capture the essentials of a meeting, structure minutes clearly, and manage the administration around them.
Front Office and Reception Management
The reception is the first impression an organisation makes. This course builds the professionalism, communication, and organisational skills needed to manage a front office that runs smoothly and welcomes every visitor well.
Office Procurement and Supplier Coordination
Sound purchasing keeps an office stocked, on budget, and compliant. This course covers the practical side of office procurement, from raising requisitions to managing suppliers and controlling spend.
Event and Conference Coordination
Successful events depend on meticulous planning and calm execution. This course walks participants through the full cycle of organising meetings, conferences, and corporate events, from budgeting to on-the-day logistics.
Managing Multiple Tasks, Priorities and Deadlines
Administrative roles rarely allow the luxury of doing one thing at a time. This workshop gives participants practical systems to juggle competing demands, meet deadlines, and stay organised under pressure.
Business Etiquette and Professional Conduct
Professional courtesy shapes how colleagues and clients experience an organisation. This workshop covers the conventions of business conduct, from communication and dress to meetings, dining, and cross-cultural courtesy.
Digital Filing and Electronic Document Systems
As offices go paperless, well-organised digital records become essential. This course helps participants design and maintain electronic filing systems that keep documents secure, findable, and properly controlled.
Travel and Logistics Coordination for Offices
Arranging travel for busy executives demands precision and foresight. This workshop covers the end-to-end coordination of business travel, from bookings and itineraries to visas, expenses, and contingency planning.
Office Health, Safety and Facilities Coordination
A safe, well-run workplace is part of good administration. This course introduces the practical responsibilities of coordinating office facilities and basic workplace safety, keeping the environment functional and compliant.
Professional Telephone and Email Handling
The phone and inbox are where much of an organisation's reputation is made. This workshop builds the skills to handle calls and email professionally, courteously, and efficiently, even under pressure.
Petty Cash, Budgets and Basic Office Finance
Administrators often hold real financial responsibility. This course gives non-financial staff the confidence to manage petty cash, track budgets, and handle everyday office finance accurately and honestly.
Managing the Modern Administrative Office
This comprehensive programme prepares administrators to lead a modern office that is efficient, digital, and service-focused. Participants cover systems, people, technology, and the leadership skills that hold it all together.
Data Protection and Confidential Information Handling
Administrators handle sensitive information every day and must protect it. This workshop explains the principles of data protection and gives practical guidance on handling personal and confidential information responsibly.
Workflow Automation and Office Productivity Tools
Modern productivity tools can remove hours of repetitive work when used well. This course shows administrative staff how to streamline routine tasks using common office applications, templates, and simple automation.
Registry and Correspondence Management
A well-run registry keeps correspondence flowing and traceable. This course covers the systems and routines needed to receive, route, track, and file incoming and outgoing correspondence reliably.
Supervisory Skills for Administrative Team Leaders
Moving from doing the work to leading the team is a significant step. This programme equips administrative supervisors with the people, planning, and performance skills needed to lead a support team effectively.
Inventory and Stores Administration
Accurate stores administration prevents shortages, waste, and loss. This course covers the practical management of office and organisational stores, from receiving and recording stock to issuing, counting, and reordering.
Procurement Administration for Support Staff
Administrative staff often run the mechanics of buying without ever being trained in it. This course covers requisitions, quotations, orders and receipting so that purchases are correct, documented and audit ready.
Managing Office Projects and Improvements
Office moves, system rollouts and process changes usually land on an administrator with no project training. This course gives that person a proportionate method for planning, coordinating and delivering small projects.
Advanced Microsoft Word and Document Production
Long documents fall apart when they are formatted manually. This course covers the structural features that make reports, manuals and proposals consistent, navigable and quick to update.
Managing Office Budgets and Cost Control
Office managers control significant recurring spend without formal finance training. This course covers building a departmental budget, tracking spend against it and finding savings that do not damage service.
Contract and Supplier Administration for Offices
Office contracts renew silently, escalate in price and are rarely reviewed. This course covers keeping control of service agreements, tracking renewal dates and holding suppliers to what they agreed.
Customer Facing Administration and Enquiry Handling
Administrative staff are often the first and only contact a customer has. This course covers handling enquiries accurately and warmly across counter, phone and email, including the ones that arrive angry.
Fleet and Vehicle Administration
Vehicle fleets leak money through licensing lapses, unmonitored fuel and maintenance nobody scheduled. This course covers the administration that keeps a fleet legal, available and accounted for.
Tender Administration and Bid Coordination
Bids are lost on missing documents and late submission far more often than on price. This course covers coordinating a bid: tracking requirements, chasing contributors and getting a compliant submission in on time.
Stock and Asset Register Administration
Organisations lose track of what they own until an audit or an insurance claim exposes it. This course covers building and maintaining an asset register, tagging, verification counts and disposal records.
Meeting and Diary Management for Executives
An executive's calendar is the main lever an assistant has over how the organisation spends senior time. This course covers protecting time, triaging requests and running a diary that reflects real priorities.
Office Space Planning and Relocation
Office moves disrupt every team at once and are usually run by someone doing it for the first time. This course covers planning a relocation, sequencing the move and getting people working again quickly.
Business Continuity for Administrative Functions
When the office is unavailable, payroll still has to run and invoices still have to be paid. This course covers keeping administrative operations going through disruption, with plans small teams can realistically execute.
Access Control and Key Management for Offices
Most offices cannot say with confidence who currently holds a key or an active access card. This course covers running access control so that entry is granted deliberately and withdrawn on time.
Front Line Complaint Resolution
Most complaints are resolvable at first contact and become expensive only when they escalate. This course covers resolving complaints on the spot, and recognising the ones that must be escalated immediately.
Managing Reception and Visitor Security
Reception is both the first impression and the main physical access control point. This course covers running a reception that is welcoming and still controls who enters the building.
Coordinating Training and Development Logistics
Training runs badly when the logistics fail, regardless of how good the facilitator is. This course covers organising courses end to end so delegates arrive prepared and the day runs without interruption.
Managing Confidential and Sensitive Information
Administrative staff handle payroll, medical, disciplinary and commercial information daily. This course covers recognising sensitive information and handling it so that trust and legal duties are both protected.
Supplier and Service Coordination for Facilities
Buildings depend on cleaning, security, catering and maintenance contractors who all need coordinating. This course covers managing multiple service providers so the building runs without daily escalation.
Digital Filing and Naming Conventions
Shared folders become unusable because everyone names files differently and nobody deletes anything. This course covers designing conventions a whole team will follow and applying them to an existing mess.
Office Insurance and Asset Protection
Offices discover the limits of their cover at the moment of a burglary or a burst pipe. This course covers what an office needs insured, what the policy demands in return, and how to claim successfully.
Cleaning and Hygiene Services Supervision
Cleaning is judged by everyone in the building and specified by almost nobody. This course covers setting standards, supervising cleaning staff or contractors, and verifying that the work was actually done.
Report and Proposal Production for Administrators
Administrators assemble documents from other people's contributions under a deadline, and the document is judged on the join. This course covers producing polished documents from messy inputs.
Office Sustainability and Waste Reduction
Offices generate paper, plastic, electronic waste and energy cost that nobody owns. This course covers reducing consumption and setting up separation that staff will actually follow.
Signing Authority and Document Approval Routing
Documents get signed by whoever was available, and the organisation discovers later that the signatory had no authority. This course covers building and administering an approval framework that holds.
Service Catalogue and Internal Service Agreements
Support functions are judged on expectations nobody ever wrote down. This course covers setting out what a function actually provides, to what standard, and what it needs from the people it serves.