Banking & Financial Services training courses
Credit, operations, treasury and financial crime capability for banks and lenders.
Delivered in-house at your premises, as public sessions in Johannesburg, Cape Town, Durban, Pretoria, Dubai and London, or live online. Courses run 2 Days, 3 Days, 5 Days, from R10,000 per delegate.
Credit Analysis and Lending Decisions
Good lending decisions rest on a clear reading of the borrower and a sound structure for the facility. This course builds the analytical discipline to assess financial statements, judge repayment capacity and structure credit that protects the lender without losing the client.
Retail Banking Operations
Retail banking runs on high volumes and thin margins, where small operational failures multiply quickly. This programme covers the products, processes and controls behind branch and channel operations, with attention to service quality and loss prevention.
Trade Finance Fundamentals
Trade finance bridges the trust gap between buyers and sellers who may never meet. This course explains the main instruments, the documentary discipline they demand and the risks that arise when documents and goods do not match.
Mortgage and Asset Finance Lending
Secured lending against property and equipment follows different rules from unsecured credit, because the asset carries much of the risk. This course covers valuation, security, affordability and the recovery position when a secured loan fails.
Treasury and Liquidity Management
Treasury protects an institution from the two risks that close banks fastest: running out of cash, and mispricing risk. This course covers liquidity management, funding and the market risk positions treasury carries.
Capital Adequacy and the Basel Framework
Capital rules shape what a bank can lend and how it prices. This course explains the Basel framework in workable terms, covering the capital stack, risk weighted assets and the supervisory and disclosure requirements that sit alongside them.
Digital Banking and Payment Systems
Payments and digital channels now carry the majority of banking interactions. This course explains how the payment rails actually work, where value and risk sit, and how digital channels change the operational and fraud picture.
Credit Risk Modelling and Impairment
Impairment standards require forward looking estimates of credit loss, built on models that must be explainable and governed. This course covers the modelling components, staging logic and governance that credit impairment demands.
Bank Branch Management
A branch manager runs a sales operation, a service operation and a control environment at the same time. This course brings those three demands together into a single practical management approach.
Debt Collection and Recoveries
Recovery outcomes are decided early, by how quickly arrears are identified and how the first conversations go. This course covers collections strategy, customer engagement and the legal routes available when engagement fails.
Microfinance and Inclusive Lending
Lending to customers without formal records or collateral requires different methods from conventional credit. This course covers the assessment, group lending and field operations that make small scale lending sustainable.
Insurance Principles and Underwriting
Insurance depends on pricing risk accurately and wording cover precisely. This course covers the principles, the underwriting process and the claims and reinsurance arrangements that stand behind a policy.
Investment Analysis and Portfolio Principles
Sound investment decisions rest on valuation discipline and an honest view of risk. This course covers asset classes, valuation methods and portfolio construction, taught as analysis rather than as recommendation.
Financial Services Conduct and Customer Fairness
Conduct regulation asks whether customers were treated fairly, not merely whether rules were followed. This course covers what fair treatment requires across product design, sales, servicing and complaints.
Agricultural and Commodity Finance
Lending into agriculture means lending against a crop that has not grown yet, in markets that move. This course covers seasonal cash flow, commodity risk and the security structures used in agricultural lending.
Pension and Retirement Fund Administration
Retirement funds handle members' savings over decades, and administrative error compounds quietly. This course covers contributions, benefit calculation, member records and the reporting duties a fund carries.
Financial Modelling for Lending Decisions
Credit models are only as good as the assumptions inside them, and most break under scenarios nobody tested. This course covers building borrower models that show how a loan performs when conditions change.
Islamic Banking and Alternative Finance
Structures that avoid interest change how a transaction is documented and where risk sits. This course covers the main contracts used in Islamic finance and how they compare commercially with conventional lending.
Customer Onboarding and Account Origination
Onboarding is the first experience a customer has and the point where most compliance risk enters. This course covers designing an origination process that is quick for the customer and sound for the institution.
Correspondent Banking and Cross Border Payments
Cross border payments pass through banks that never see the underlying customer, which is where cost, delay and financial crime risk concentrate. This course covers how the correspondent network functions and how to manage the risk in it.
Detecting Misstatement in Reported Accounts
Statements can be manipulated in ways that pass an ordinary review. This course covers the schemes used to misstate results and the analysis that exposes them.
Banking Operations Risk and Controls
Operational losses in banking come from process failure far more than from fraud. This course covers identifying operational risk in banking processes and designing controls that hold under volume.
Savings and Credit Cooperative Management
Member owned financial institutions must balance service to members against the prudential discipline that protects their savings. This course covers running a cooperative soundly.
Interest Rate and Foreign Exchange Risk
Organisations carry rate and currency exposure whether or not they choose to manage it. This course covers measuring those exposures and deciding what to hedge and what to accept.
Trade Credit Insurance and Receivables Finance
Selling on credit ties up cash and carries the risk that the buyer never pays. This course covers the products that release cash against receivables and insure against non payment.
Bancassurance and Insurance Distribution
Selling insurance through a bank puts advice duties onto staff whose training is in banking. This course covers distributing insurance products properly and meeting the conduct obligations that attach.
Wealth Management and Client Advisory
Advising clients on their money requires understanding their circumstances before recommending anything. This course covers the advisory process, from discovery through to ongoing review.
Bank Reconciliation and Suspense Account Control
Unreconciled items and swollen suspense accounts hide errors and losses for months. This course covers reconciling accounts properly and clearing the items nobody has resolved.
Financial Inclusion and Agency Banking
Serving customers without branches means operating through agents whose conduct the bank remains responsible for. This course covers building and controlling an agent network.
Non Performing Loans and Workout Strategies
A loan that stops performing needs a different set of skills from the one that approved it. This course covers assessing troubled exposures and choosing between restructuring, enforcement and sale.
Digital Wallets and Mobile Money Operations
Mobile money reaches customers no branch network can serve, and carries operational risks banks are not used to. This course covers running a mobile money operation.
Bank Product Development and Pricing
Products launched without understanding their economics lose money quietly across thousands of accounts. This course covers designing and pricing banking products that work commercially.
Foreign Exchange Dealing Operations
Currency dealing settles in large amounts across time zones, where errors become losses immediately. This course covers dealing operations, confirmation and settlement control.
Financial Ombudsman and Customer Redress
Complaints that reach an ombudsman cost far more than resolving them internally, and the findings become precedent. This course covers handling complaints properly and responding to external escalation.
Deposit Products and Interest Calculation
Interest errors are small individually and enormous across a book, and customers notice when their statement does not match what they were told. This course covers deposit products and calculating interest correctly.
Cheque Clearing and Payment Instruments
Paper and near paper instruments still carry value and fraud risk, and their clearing rules are unforgiving about timing. This course covers processing these instruments correctly.
Custody and Securities Services
Holding assets for someone else carries duties of segregation and accurate record keeping that regulators examine closely. This course covers custody operations and the events that move securities.
Payment Card Industry Compliance
Handling card data brings obligations that apply to any organisation touching it, not just banks. This course covers the security standard and how compliance is demonstrated.
Financial Crime Investigation Techniques
Investigating suspected financial crime means reconstructing what happened from records designed for other purposes. This course covers building a case from transaction and documentary evidence.
Guarantees and Standby Instruments
A guarantee pays on demand against documents, not against the merits of the underlying dispute. This course covers issuing, advising and claiming under guarantees and standby credits without the surprises that follow misunderstanding them.
Syndicated Lending and Club Deals
Large exposures are shared between lenders, which changes how a facility is arranged, documented and administered. This course covers syndication from mandate through to life after signing.
Asset and Liability Committee Practice
The committee that balances funding against lending decides how much risk the balance sheet carries. This course covers what the committee must see, decide and record.
Banking Regulatory Reporting Returns
Supervisory returns are compiled under deadline from systems that were not designed for them, and errors invite scrutiny. This course covers preparing returns that reconcile and survive review.
Stockbroking and Client Order Handling
Handling a client order carries duties about sequence, price and disclosure that are easy to breach under pressure. This course covers order handling, execution and the records that prove fair treatment.
Project Finance and Infrastructure Lending
Project finance lends against a future cash flow from an asset that does not exist yet, with limited recourse to anyone. This course covers how those loans are structured and why they fail.
Securitisation and Structured Finance
Securitisation turns a pool of loans into securities somebody else holds, which moves risk and can hide it. This course covers how the structures are built and what to examine.
Stress Testing and Scenario Analysis for Banks
A capital ratio calculated in calm conditions says little about whether a bank survives a bad year. This course covers building and using stress tests that management actually believes.
Fintech Partnerships and Open Banking
Banks increasingly deliver services through partners who hold the customer relationship, which changes where the risk and the regulatory duty sit. This course covers making those arrangements work.
Credit Committee and Loan Approval Governance
A credit committee that approves everything put in front of it is a formality that adds risk rather than removing it. This course covers running approval so the decision is genuinely made.