Retail Banking Operations
Retail banking runs on high volumes and thin margins, where small operational failures multiply quickly. This programme covers the products, processes and controls behind branch and channel operations, with attention to service quality and loss prevention.
Course outline
What this programme covers, module by module.
- 01The retail banking product set and its economics
- 02Customer onboarding, identification and account maintenance
- 03Deposit, payment and card transaction processing
- 04Cash management, teller controls and reconciliation
- 05Fraud typologies in retail banking and how to prevent them
- 06Complaint handling, service recovery and customer retention
- 07Branch performance measurement and channel migration
What you will gain
- Explain the retail product set and how each generates revenue
- Run account opening and maintenance within regulatory requirements
- Apply the controls that prevent operational loss and fraud
- Manage cash, teller operations and reconciliation
- Handle customer complaints and service recovery effectively
- Use channel data to improve branch performance
Who should attend
- Branch managers and supervisors
- Retail banking operations staff
- Customer service and sales consultants
- Operational risk and audit staff
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 6 Nov 2026 | London | 5 Days | US$1,800 | |
| 23 to 27 Nov 2026 | Dubai | 5 Days | US$1,800 | |
| 7 to 11 Dec 2026 | Pretoria | 5 Days | R18,000 | |
| 11 to 15 Jan 2027 | Durban | 5 Days | R18,000 | |
| 22 to 26 Feb 2027 | Cape Town | 5 Days | R18,000 | |
| 26 to 30 Apr 2027 | Johannesburg | 5 Days | R18,000 | |
| 12 to 16 Jul 2027 | London | 5 Days | US$1,800 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R18,000 per delegate
- Duration
- 5 Days
- Field
- Banking & Financial Services
- Formats
- In-house, public, online
More in Banking & Financial Services
Credit Analysis and Lending Decisions
Good lending decisions rest on a clear reading of the borrower and a sound structure for the facility. This course builds the analytical discipline to assess financial statements, judge repayment capacity and structure credit that protects the lender without losing the client.
Trade Finance Fundamentals
Trade finance bridges the trust gap between buyers and sellers who may never meet. This course explains the main instruments, the documentary discipline they demand and the risks that arise when documents and goods do not match.
Mortgage and Asset Finance Lending
Secured lending against property and equipment follows different rules from unsecured credit, because the asset carries much of the risk. This course covers valuation, security, affordability and the recovery position when a secured loan fails.