Quality & Auditing training courses
Raise standards and prove them with quality systems and effective auditing.
Delivered in-house at your premises, as public sessions in Johannesburg, Cape Town, Durban, Pretoria, Dubai and London, or live online. Courses run 2 Days, 3 Days, 5 Days, 10 Days, from R10,000 per delegate.
ISO 9001:2015 Quality Management Systems Lead Auditor
This course prepares delegates to plan, conduct, and report full quality management system audits against the ISO 9001:2015 standard. Participants work through the audit lifecycle from programme planning to closing meetings and corrective action follow-up, using structured practical exercises. The programme also covers auditor competence, evidence gathering, and the discipline of writing defensible nonconformity reports.
Root Cause Analysis and Corrective Action Techniques
Delegates learn to move beyond quick fixes and identify the true origins of recurring quality problems. The course covers structured investigation tools including the five whys, fishbone diagrams, fault tree analysis, and barrier analysis, applied to real defect and failure scenarios. Participants also practise writing corrective actions that address systemic causes rather than symptoms.
Statistical Process Control for Manufacturing
This programme teaches practitioners how to monitor and control processes using statistical methods that reveal variation before it becomes defective product. Delegates build and interpret control charts for variables and attributes, calculate process capability indices, and distinguish common cause from special cause variation. The course uses shop floor data sets so that techniques transfer directly to the workplace.
Internal Quality Auditing Fundamentals
A practical introduction for staff newly assigned to internal auditing duties within a certified organisation. The course covers audit planning, checklist preparation, questioning technique, and objective reporting, all grounded in the requirements of ISO 19011. Delegates finish with a clear method for conducting audits that add value rather than simply checking boxes.
Six Sigma Green Belt Certification
This comprehensive programme develops delegates into competent Green Belts able to lead process improvement projects using the DMAIC framework. Participants work through define, measure, analyse, improve, and control phases with hands-on statistical tools and a live workplace project. The course balances theory with application so that delegates return able to deliver measurable financial and quality benefits.
Supplier Quality Management and Auditing
Delegates learn to build and run a supplier quality programme that reduces incoming defects and strengthens the supply base. The course covers supplier selection criteria, second party audits, performance scorecards, and structured escalation for underperforming vendors. Practical sessions include planning a supplier audit and negotiating improvement commitments.
Failure Mode and Effects Analysis (FMEA) Workshop
This workshop equips teams to anticipate and prevent failures in products and processes before they reach the customer. Delegates build design and process FMEAs, score severity, occurrence, and detection, and prioritise actions using the action priority approach. The course reflects current AIAG and VDA guidance so that outputs meet customer and audit expectations.
Quality Management System Documentation and Control
This course shows delegates how to build a lean, usable documentation structure that satisfies standards without drowning the organisation in paperwork. Topics include the documentation hierarchy, version and change control, records retention, and the shift toward electronic document management. Participants leave able to streamline an existing system or design one from scratch.
Measurement System Analysis and Gauge R and R
Delegates learn to establish confidence in their measurement data by quantifying and reducing measurement error. The course covers bias, linearity, stability, and the widely used gauge repeatability and reproducibility study for variable and attribute gauges. Practical exercises use real gauges and parts so that participants can run a study independently afterwards.
ISO 19011 Auditing Management Systems
This course provides a standard-neutral grounding in the principles and practice of auditing any management system. Following the guidance of ISO 19011, delegates learn to manage an audit programme, apply risk-based thinking to audit planning, and evaluate auditor competence. The content suits organisations running combined audits across quality, environmental, and safety standards.
Cost of Quality and Quality Economics
This programme helps quality and finance professionals translate quality performance into the language of money. Delegates learn to identify and quantify prevention, appraisal, and failure costs, then build a cost of quality model that exposes hidden waste. The course connects quality improvement directly to the profit and loss account so that investment cases become straightforward to justify.
Advanced Product Quality Planning and PPAP
Aimed at the automotive and precision manufacturing sectors, this course covers the disciplined project management of quality through the five phases of advanced product quality planning. Delegates learn to assemble a complete production part approval package, including control plans, capability studies, and part submission warrants. The programme reflects current customer expectations for launch readiness.
Calibration and Metrology Management
This course gives delegates the knowledge to run a calibration system that keeps measuring equipment traceable, accurate, and audit ready. Topics include traceability to national standards, calibration intervals, uncertainty of measurement, and the requirements of ISO 17025 for laboratories. Practical work covers building a calibration register and handling out of tolerance findings.
Lean Six Sigma Black Belt Certification
This advanced programme develops delegates into Black Belts capable of leading complex, cross-functional improvement projects and mentoring Green Belts. The curriculum extends DMAIC with advanced statistics, design of experiments, and change leadership, all applied through a substantial workplace project. Delegates finish able to deliver strategic breakthrough improvements and coach others.
The 8D Problem Solving Methodology
Delegates master the eight disciplines approach that customers frequently demand in response to quality escapes and field failures. The course walks through team formation, containment, root cause verification, and permanent corrective action, with heavy emphasis on evidence and closure. Practical exercises use realistic customer complaint scenarios to build fluency in the full 8D report.
Quality Management for Laboratories under ISO 17025
This course prepares testing and calibration laboratories to establish, run, and audit a management system that meets ISO 17025:2017. Delegates cover both the management and technical requirements, including impartiality, competence, method validation, and reporting of results with uncertainty. The programme suits laboratories seeking or maintaining accreditation.
Auditing for Continuous Improvement and Value
This course shifts internal auditing away from compliance policing and toward a discipline that uncovers waste and improvement opportunities. Delegates learn process auditing, value stream thinking, and how to frame findings as opportunities that operational managers welcome. The programme helps mature audit functions raise the return on the audit effort.
Total Quality Management Principles and Practice
This programme provides a thorough grounding in the philosophy and tools that build a culture of quality across an entire organisation. Delegates study customer focus, leadership commitment, employee involvement, and the classic and modern quality tools that support them. The course blends the thinking of the quality pioneers with practical deployment techniques.
Nonconformance and CAPA Management
Delegates learn to run a corrective and preventive action system that regulators and auditors trust and that genuinely reduces recurring problems. The course covers nonconformance capture, disposition of affected product, investigation rigour, and the discipline of effectiveness checks. Emphasis is placed on avoiding the common trap of closing actions that never actually fixed anything.
Process Mapping and Value Stream Analysis
This course teaches delegates to see their processes clearly and to expose the delays, rework, and handoffs that erode quality and speed. Participants build current state maps, calculate lead time and value added ratios, and design improved future states. The techniques apply equally to manufacturing and to administrative and service processes.
Integrated Management Systems Auditing
This course equips auditors to plan and conduct combined audits across quality, environmental, and occupational health and safety standards in a single efficient programme. Delegates learn to exploit the common high level structure shared by ISO 9001, ISO 14001, and ISO 45001 and to manage the different technical demands of each. The programme reduces audit duplication while maintaining depth.
Inspection and Test Planning for Quality Control
Delegates learn to design inspection and test regimes that catch defects at the right point without adding unnecessary cost. The course covers inspection and test plans, sampling by attributes and variables, acceptance criteria, and the handling of hold and witness points. Practical work includes building an inspection plan for a representative product.
Design of Experiments for Process Improvement
Changing one factor at a time is slow and misses the interactions that matter most. This course covers planned experimentation, so process settings are optimised on evidence rather than on trial and error.
Auditing Health and Safety Management Systems
Safety audits often verify paperwork while missing the conditions that injure people. This course covers auditing a safety management system against both its documentation and what is actually happening on site.
Environmental Management Systems Auditing
Environmental auditing requires knowing which obligations bite and which impacts matter. This course covers auditing an environmental management system, from legal register through to operational control and monitoring evidence.
Customer Complaint and Warranty Analysis
Complaints and warranty claims are the cheapest quality data an organisation will ever receive, and the most commonly wasted. This course covers how to capture, classify and analyse them so recurring failures actually get engineered out.
Good Manufacturing Practice and Hygiene Standards
In food, pharmaceutical and cosmetic manufacture, hygiene and documentation failures are product safety failures. This course covers the practices, controls and records that regulated manufacture requires.
Sampling Plans and Acceptance Inspection
Inspecting everything is expensive and inspecting badly is worse than not inspecting at all. This course covers building sampling plans that give a known level of protection and interpreting acceptance results correctly.
Calibration Laboratory Operations
Calibration underpins every measurement an organisation trusts. This course covers running a calibration function, establishing traceability and calculating the uncertainty that must accompany a result.
Supplier Auditing and Second Party Audits
Auditing a supplier is different from auditing your own organisation: access is limited, time is short and the relationship matters. This course covers planning and running audits at supplier premises and following through on findings.
Quality Function Deployment and Voice of the Customer
Products fail commercially when engineering priorities drift from what customers actually value. This course covers capturing customer requirements and translating them systematically into design and process characteristics.
Structured Problem Solving with A3 Reports
Complex problems get solved badly when the analysis is skipped and everyone jumps to a favourite solution. This course covers a single page structured approach that forces problem definition and evidence before countermeasures.
Laboratory Accreditation Readiness
Accreditation assessments fail on evidence and consistency rather than technical capability. This course covers preparing a laboratory for assessment, from gap analysis through to closing the findings that follow.
Risk Based Thinking in Management Systems
Standards now require risk based thinking, and most organisations respond with a register nobody uses. This course covers embedding risk consideration into ordinary process decisions rather than parallel paperwork.
Food Safety Management to HACCP
Food safety failures are rarely exotic; they come from controls that were designed but not maintained. This course covers building a hazard analysis system and keeping it alive in daily operation.
Audit Report Writing and Findings
Audit findings get argued about when they are vague or overstated, and the underlying problem goes unfixed. This course covers writing findings that are specific, evidenced and hard to dismiss.
Managing an Internal Audit Function
An audit function earns its place by covering the right risks and being listened to. This course covers planning coverage, resourcing a small team and reporting in a way that changes decisions.
Construction Quality Assurance and Snagging
Defects found at handover cost many times what they cost during construction. This course covers inspection during the build, holding contractors to specification and running a snagging process that closes.
Calibration Interval Optimisation
Calibration intervals are usually inherited and never reviewed, so instruments are either over calibrated or drifting undetected. This course covers setting intervals from evidence.
Quality Management in Construction Projects
Construction quality systems often exist as documents that site teams never use. This course covers building a project quality system that operates on site rather than in a folder.
Benchmarking and Best Practice Transfer
Benchmarking often produces interesting numbers and no change. This course covers comparing performance meaningfully and adapting practice from elsewhere to your own conditions.
Service Quality Measurement and Standards
Service quality is harder to measure than product quality because much of it is judged subjectively. This course covers defining service standards and measuring performance against them meaningfully.
Product Recall and Market Withdrawal
A recall tests traceability, decision making and communication under time pressure and public scrutiny. This course covers preparing for and executing a recall.
Incoming Goods Inspection
Defects accepted at goods receipt become defects in your product or your customer's order. This course covers inspecting incoming material efficiently and acting on what it finds.
Quality Circles and Employee Involvement
The people doing the work know where quality is lost, and are rarely asked in a structured way. This course covers running improvement groups that produce real change rather than suggestion boxes.
Error Proofing in Process Design
Telling people to be more careful does not prevent mistakes; designing the mistake out does. This course covers building processes where the wrong action is difficult or impossible.
Customer Specification and Contract Review
Organisations commit to specifications they cannot consistently meet because nobody checked before signing. This course covers reviewing customer requirements before they become obligations.
Standard Operating Procedure Writing
Procedures are usually written by the person who already knows the job, for a reader who does not, which is why so many are followed from memory instead. This course covers writing ones people use.
Housekeeping and 5S in the Workplace
Housekeeping programmes are launched with a clean up, photographed, and gone within three months because nothing was changed about how the place runs. This course covers making it stick.