Error Proofing in Process Design
Telling people to be more careful does not prevent mistakes; designing the mistake out does. This course covers building processes where the wrong action is difficult or impossible.
Course outline
What this programme covers, module by module.
- 01Why telling people to be careful does not work
- 02Human error types: slips, lapses and violations
- 03Identifying error prone points in a process
- 04Prevention, detection and the hierarchy between them
- 05Physical safeguards, fixtures and constraints
- 06Procedural and system based safeguards
- 07Testing safeguards and avoiding ones people bypass
What you will gain
- Identify where human error is likely in a process
- Distinguish slips, lapses and deliberate deviations
- Design controls that prevent rather than detect
- Apply simple physical and procedural safeguards
- Test whether a safeguard actually works
- Avoid safeguards that people work around
Who should attend
- Process and quality engineers
- Operations supervisors
- Continuous improvement practitioners
- Designers of procedures and workflows
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 9 to 10 Nov 2026 | Durban | 2 Days | R10,000 | |
| 23 to 24 Nov 2026 | Cape Town | 2 Days | R10,000 | |
| 7 to 8 Dec 2026 | Johannesburg | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | London | 2 Days | US$1,100 | |
| 1 to 2 Mar 2027 | Dubai | 2 Days | US$1,100 | |
| 3 to 4 May 2027 | Pretoria | 2 Days | R10,000 | |
| 12 to 13 Jul 2027 | Durban | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Quality & Auditing
- Formats
- In-house, public, online
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