Customer Specification and Contract Review
Organisations commit to specifications they cannot consistently meet because nobody checked before signing. This course covers reviewing customer requirements before they become obligations.
Course outline
What this programme covers, module by module.
- 01Committing to specifications you cannot meet
- 02Extracting technical requirements from customer documents
- 03Assessing capability against the requirement
- 04Conflicting, ambiguous and impossible requirements
- 05Clarification with the customer before acceptance
- 06Recording commitments and communicating them internally
- 07Requirement changes after acceptance and their control
What you will gain
- Extract technical requirements from customer documents
- Assess whether requirements can actually be met
- Identify conflicting or ambiguous requirements
- Confirm capability before accepting an order
- Record commitments and communicate them internally
- Manage requirement changes after acceptance
Who should attend
- Quality and technical staff
- Sales and commercial staff
- Production and operations managers
- Contract and order processing teams
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 3 Nov 2026 | Cape Town | 2 Days | R10,000 | |
| 16 to 17 Nov 2026 | Johannesburg | 2 Days | R10,000 | |
| 30 Nov to 1 Dec 2026 | London | 2 Days | US$1,100 | |
| 11 to 12 Jan 2027 | Dubai | 2 Days | US$1,100 | |
| 8 to 9 Feb 2027 | Pretoria | 2 Days | R10,000 | |
| 6 to 7 Apr 2027 | Durban | 2 Days | R10,000 | |
| 22 to 23 Jun 2027 | Cape Town | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Quality & Auditing
- Formats
- In-house, public, online
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