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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Quality & Auditing

Customer Specification and Contract Review

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

Organisations commit to specifications they cannot consistently meet because nobody checked before signing. This course covers reviewing customer requirements before they become obligations.

What you will be able to do
  • Extract technical requirements from customer documents
  • Assess whether requirements can actually be met
  • Identify conflicting or ambiguous requirements
  • Confirm capability before accepting an order
  • Record commitments and communicate them internally
  • Manage requirement changes after acceptance
Who should attend
  • Quality and technical staff
  • Sales and commercial staff
  • Production and operations managers
  • Contract and order processing teams
Course outline
01
Committing to specifications you cannot meet
02
Extracting technical requirements from customer documents
03
Assessing capability against the requirement
04
Conflicting, ambiguous and impossible requirements
05
Clarification with the customer before acceptance
06
Recording commitments and communicating them internally
07
Requirement changes after acceptance and their control
Upcoming public sessions
DatesVenueDurationFee per delegate
2 to 3 Nov 2026Cape Town2 DaysR10,000
16 to 17 Nov 2026Johannesburg2 DaysR10,000
30 Nov to 1 Dec 2026London2 DaysUS$1,100
11 to 12 Jan 2027Dubai2 DaysUS$1,100
8 to 9 Feb 2027Pretoria2 DaysR10,000
6 to 7 Apr 2027Durban2 DaysR10,000
22 to 23 Jun 2027Cape Town2 DaysR10,000
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za