The 8D Problem Solving Methodology
Delegates master the eight disciplines approach that customers frequently demand in response to quality escapes and field failures. The course walks through team formation, containment, root cause verification, and permanent corrective action, with heavy emphasis on evidence and closure. Practical exercises use realistic customer complaint scenarios to build fluency in the full 8D report.
Course outline
What this programme covers, module by module.
- 01Forming and leading an effective 8D response team
- 02Implementing rapid interim containment to protect the customer
- 03Verifying root causes with data rather than opinion
- 04Selecting and validating permanent corrective actions
- 05Preventing recurrence and systemic escape of the problem
- 06Writing a customer ready 8D report with evidence
What you will gain
- Form and lead an effective 8D team
- Implement rapid interim containment actions
- Verify root causes with data
- Select and validate permanent corrective actions
- Prevent recurrence and systemic escape
- Write a customer ready 8D report
Who should attend
- Quality engineers and specialists
- Customer complaint handlers
- Production and process engineers
- Supplier quality staff
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 26 to 27 Oct 2026 | Durban | 2 Days | R10,000 | |
| 9 to 10 Nov 2026 | Cape Town | 2 Days | R10,000 | |
| 7 to 8 Dec 2026 | Johannesburg | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | London | 2 Days | US$1,100 | |
| 22 to 23 Feb 2027 | Dubai | 2 Days | US$1,100 | |
| 3 to 4 May 2027 | Pretoria | 2 Days | R10,000 | |
| 19 to 20 Jul 2027 | Durban | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Quality & Auditing
- Formats
- In-house, public, online
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