The 8D Problem Solving Methodology
Course overview
Delegates master the eight disciplines approach that customers frequently demand in response to quality escapes and field failures. The course walks through team formation, containment, root cause verification, and permanent corrective action, with heavy emphasis on evidence and closure. Practical exercises use realistic customer complaint scenarios to build fluency in the full 8D report.
What you will gain
- Form and lead an effective 8D team
- Implement rapid interim containment actions
- Verify root causes with data
- Select and validate permanent corrective actions
- Prevent recurrence and systemic escape
- Write a customer ready 8D report
Who should attend
- Quality engineers and specialists
- Customer complaint handlers
- Production and process engineers
- Supplier quality staff
Upcoming sessions
| Date | City | Duration | Fees | |
|---|---|---|---|---|
| 14 to 15 Sep 2026 | London | 2 Days | US$1,100 | Book |
| 11 to 12 Jan 2027 | Johannesburg | 2 Days | R10,000 | Book |
| 10 to 11 May 2027 | Dubai | 2 Days | US$1,100 | Book |
Fees are per delegate and exclude VAT. Dates run in the second week of each month. We also deliver this course on your own schedule, in-house or live online.
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