Standard Operating Procedure Writing
Procedures are usually written by the person who already knows the job, for a reader who does not, which is why so many are followed from memory instead. This course covers writing ones people use.
Course outline
What this programme covers, module by module.
- 01Written by someone who knows, for someone who does not
- 02Deciding what needs a procedure and what needs a note
- 03Establishing the real process, not the official one
- 04Step order, language, and writing for the hands not the file
- 05Decisions, exceptions, warnings and what to do when it goes wrong
- 06Testing a draft on someone unfamiliar with the task
- 07Version control, review cycles and retiring what is obsolete
What you will gain
- Decide what genuinely needs a procedure
- Establish the real process before documenting it
- Write steps in the order and language of the task
- Handle decisions, exceptions and warnings clearly
- Test a procedure with someone who does not know the job
- Control versions, review and retire procedures
Who should attend
- Quality and compliance staff
- Supervisors documenting their own processes
- Technical writers and process owners
- Anyone maintaining a management system
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 27 to 28 Oct 2026 | Durban | 2 Days | R10,000 | |
| 23 to 24 Nov 2026 | Cape Town | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Johannesburg | 2 Days | R10,000 | |
| 25 to 26 Jan 2027 | London | 2 Days | US$1,100 | |
| 5 to 6 Apr 2027 | Dubai | 2 Days | US$1,100 | |
| 8 to 9 Jun 2027 | Pretoria | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Quality & Auditing
- Formats
- In-house, public, online
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