Total Quality Management Principles and Practice
This programme provides a thorough grounding in the philosophy and tools that build a culture of quality across an entire organisation. Delegates study customer focus, leadership commitment, employee involvement, and the classic and modern quality tools that support them. The course blends the thinking of the quality pioneers with practical deployment techniques.
Course outline
What this programme covers, module by module.
- 01Explaining the pillars that build a culture of quality
- 02Deploying quality policy through every level of the organisation
- 03Applying the seven basic and seven management tools
- 04Engaging employees in daily improvement activity
- 05Measuring quality culture and organisational performance
- 06Drawing on the thinking of the quality pioneers
- 07Sustaining continuous improvement over the long term
What you will gain
- Explain the pillars of total quality management
- Deploy quality policy through the organisation
- Apply the seven basic and seven management tools
- Engage employees in daily improvement
- Measure quality culture and performance
- Sustain a culture of continuous improvement
Who should attend
- Quality directors and managers
- Operational leaders
- Change and improvement practitioners
- Department heads
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 26 to 30 Oct 2026 | Dubai | 5 Days | US$1,800 | |
| 16 to 20 Nov 2026 | Pretoria | 5 Days | R18,000 | |
| 30 Nov to 4 Dec 2026 | Durban | 5 Days | R18,000 | |
| 11 to 15 Jan 2027 | Cape Town | 5 Days | R18,000 | |
| 1 to 5 Feb 2027 | Johannesburg | 5 Days | R18,000 | |
| 12 to 16 Apr 2027 | London | 5 Days | US$1,800 | |
| 14 to 18 Jun 2027 | Dubai | 5 Days | US$1,800 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R18,000 per delegate
- Duration
- 5 Days
- Field
- Quality & Auditing
- Formats
- In-house, public, online
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