Total Quality Management Principles and Practice
Course overview
This programme provides a thorough grounding in the philosophy and tools that build a culture of quality across an entire organisation. Delegates study customer focus, leadership commitment, employee involvement, and the classic and modern quality tools that support them. The course blends the thinking of the quality pioneers with practical deployment techniques.
What you will gain
- Explain the pillars of total quality management
- Deploy quality policy through the organisation
- Apply the seven basic and seven management tools
- Engage employees in daily improvement
- Measure quality culture and performance
- Sustain a culture of continuous improvement
Who should attend
- Quality directors and managers
- Operational leaders
- Change and improvement practitioners
- Department heads
Upcoming sessions
| Date | City | Duration | Fees | |
|---|---|---|---|---|
| 14 to 18 Dec 2026 | Durban | 5 Days | R18,000 | Book |
| 12 to 16 Apr 2027 | Pretoria | 5 Days | R18,000 | Book |
| 9 to 13 Aug 2027 | Cape Town | 5 Days | R18,000 | Book |
Fees are per delegate and exclude VAT. Dates run in the second week of each month. We also deliver this course on your own schedule, in-house or live online.
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