Quality Circles and Employee Involvement
The people doing the work know where quality is lost, and are rarely asked in a structured way. This course covers running improvement groups that produce real change rather than suggestion boxes.
Course outline
What this programme covers, module by module.
- 01Why the people doing the work are rarely asked
- 02Establishing groups, mandate and management support
- 03Facilitation without dominating the group
- 04Selecting problems the group can actually solve
- 05Simple analysis tools that work with frontline staff
- 06Presenting recommendations to management
- 07Sustaining involvement past initial enthusiasm
What you will gain
- Establish improvement groups with a clear mandate
- Facilitate groups without dominating them
- Select problems the group can actually solve
- Apply simple analysis tools with frontline staff
- Present recommendations to management credibly
- Sustain involvement beyond initial enthusiasm
Who should attend
- Quality and improvement practitioners
- Supervisors and team leaders
- Human resources staff supporting engagement
- Operations managers
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 27 to 28 Oct 2026 | London | 2 Days | US$1,100 | |
| 9 to 10 Nov 2026 | Dubai | 2 Days | US$1,100 | |
| 23 to 24 Nov 2026 | Pretoria | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Durban | 2 Days | R10,000 | |
| 19 to 20 Jan 2027 | Cape Town | 2 Days | R10,000 | |
| 12 to 13 Apr 2027 | Johannesburg | 2 Days | R10,000 | |
| 7 to 8 Jun 2027 | London | 2 Days | US$1,100 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Quality & Auditing
- Formats
- In-house, public, online
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