Financial Inclusion and Agency Banking
Serving customers without branches means operating through agents whose conduct the bank remains responsible for. This course covers building and controlling an agent network.
Course outline
What this programme covers, module by module.
- 01Serving customers without branches
- 02Agency models, economics and commission structures
- 03Agent recruitment, vetting and appointment
- 04Training, support and agent capability
- 05Liquidity, float management and cash logistics
- 06Fraud, conduct risk and customer protection at agent level
- 07Monitoring performance, outcomes and network health
What you will gain
- Explain agency banking models and their economics
- Recruit and vet agents appropriately
- Train and support agents to serve customers properly
- Manage liquidity and float across an agent network
- Control fraud and conduct risk at agent level
- Monitor agent performance and customer outcomes
Who should attend
- Agency banking and channel managers
- Financial inclusion programme staff
- Risk and compliance officers
- Retail banking operations staff
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 4 Nov 2026 | Pretoria | 3 Days | R13,000 | |
| 16 to 18 Nov 2026 | Durban | 3 Days | R13,000 | |
| 7 to 9 Dec 2026 | Cape Town | 3 Days | R13,000 | |
| 11 to 13 Jan 2027 | Johannesburg | 3 Days | R13,000 | |
| 15 to 17 Feb 2027 | London | 3 Days | US$1,500 | |
| 19 to 21 Apr 2027 | Dubai | 3 Days | US$1,500 | |
| 28 to 30 Jun 2027 | Pretoria | 3 Days | R13,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Banking & Financial Services
- Formats
- In-house, public, online
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