Debt Collection and Recoveries
Recovery outcomes are decided early, by how quickly arrears are identified and how the first conversations go. This course covers collections strategy, customer engagement and the legal routes available when engagement fails.
Course outline
What this programme covers, module by module.
- 01Why early action determines recovery outcomes
- 02Arrears segmentation and treatment strategy
- 03Collection conversations that produce payment
- 04Repayment arrangements, restructuring and monitoring
- 05Legal recovery routes and their sequence
- 06Vulnerable customers, hardship and conduct obligations
- 07Measuring collections performance and recovery
What you will gain
- Segment arrears by risk and choose the right treatment
- Conduct collection conversations that produce payment
- Negotiate and monitor realistic repayment arrangements
- Apply the legal recovery routes and their sequence
- Handle vulnerable customers and hardship appropriately
- Measure collections performance and recovery rates
Who should attend
- Collections and recoveries staff
- Credit control professionals
- Branch and relationship staff
- Risk managers overseeing arrears
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 26 to 28 Oct 2026 | Cape Town | 3 Days | R13,000 | |
| 9 to 11 Nov 2026 | Johannesburg | 3 Days | R13,000 | |
| 30 Nov to 2 Dec 2026 | London | 3 Days | US$1,500 | |
| 11 to 13 Jan 2027 | Dubai | 3 Days | US$1,500 | |
| 22 to 24 Feb 2027 | Pretoria | 3 Days | R13,000 | |
| 3 to 5 May 2027 | Durban | 3 Days | R13,000 | |
| 5 to 7 Jul 2027 | Cape Town | 3 Days | R13,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Banking & Financial Services
- Formats
- In-house, public, online
More in Banking & Financial Services
Credit Analysis and Lending Decisions
Good lending decisions rest on a clear reading of the borrower and a sound structure for the facility. This course builds the analytical discipline to assess financial statements, judge repayment capacity and structure credit that protects the lender without losing the client.
Retail Banking Operations
Retail banking runs on high volumes and thin margins, where small operational failures multiply quickly. This programme covers the products, processes and controls behind branch and channel operations, with attention to service quality and loss prevention.
Trade Finance Fundamentals
Trade finance bridges the trust gap between buyers and sellers who may never meet. This course explains the main instruments, the documentary discipline they demand and the risks that arise when documents and goods do not match.