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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Banking & Financial Services
Debt Collection and Recoveries
Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview
Recovery outcomes are decided early, by how quickly arrears are identified and how the first conversations go. This course covers collections strategy, customer engagement and the legal routes available when engagement fails.
What you will be able to do
- Segment arrears by risk and choose the right treatment
- Conduct collection conversations that produce payment
- Negotiate and monitor realistic repayment arrangements
- Apply the legal recovery routes and their sequence
- Handle vulnerable customers and hardship appropriately
- Measure collections performance and recovery rates
Who should attend
- Collections and recoveries staff
- Credit control professionals
- Branch and relationship staff
- Risk managers overseeing arrears
Course outline
01
Why early action determines recovery outcomes
02
Arrears segmentation and treatment strategy
03
Collection conversations that produce payment
04
Repayment arrangements, restructuring and monitoring
05
Legal recovery routes and their sequence
06
Vulnerable customers, hardship and conduct obligations
07
Measuring collections performance and recovery
Upcoming public sessions
| Dates | Venue | Duration | Fee per delegate |
|---|---|---|---|
| 26 to 28 Oct 2026 | Cape Town | 3 Days | R13,000 |
| 9 to 11 Nov 2026 | Johannesburg | 3 Days | R13,000 |
| 30 Nov to 2 Dec 2026 | London | 3 Days | US$1,500 |
| 11 to 13 Jan 2027 | Dubai | 3 Days | US$1,500 |
| 22 to 24 Feb 2027 | Pretoria | 3 Days | R13,000 |
| 3 to 5 May 2027 | Durban | 3 Days | R13,000 |
| 5 to 7 Jul 2027 | Cape Town | 3 Days | R13,000 |
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote
Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.
EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673 · training@eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za