Customer Onboarding and Account Origination
Onboarding is the first experience a customer has and the point where most compliance risk enters. This course covers designing an origination process that is quick for the customer and sound for the institution.
Course outline
What this programme covers, module by module.
- 01Onboarding as both a customer experience and a control point
- 02Identity and address verification standards
- 03Screening, risk rating and enhanced due diligence triggers
- 04Documentation requirements by product and customer type
- 05Digital onboarding, biometrics and remote verification
- 06Balancing speed against control and false rejections
- 07Measuring drop off, completion and process improvement
What you will gain
- Design an onboarding journey that customers complete
- Verify identity and address to required standards
- Screen customers and apply risk based rating
- Collect the documentation each product requires
- Balance speed of onboarding against control
- Measure drop off and improve completion rates
Who should attend
- Onboarding and origination staff
- Branch and digital channel teams
- Compliance and financial crime officers
- Product and process owners
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 9 to 11 Nov 2026 | Dubai | 3 Days | US$1,500 | |
| 23 to 25 Nov 2026 | Pretoria | 3 Days | R13,000 | |
| 11 to 13 Jan 2027 | Durban | 3 Days | R13,000 | |
| 2 to 4 Feb 2027 | Cape Town | 3 Days | R13,000 | |
| 12 to 14 Apr 2027 | Johannesburg | 3 Days | R13,000 | |
| 14 to 16 Jun 2027 | London | 3 Days | US$1,500 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Banking & Financial Services
- Formats
- In-house, public, online
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