Skip to content
EasyUphillTRAININGCORPORATE DEVELOPMENT
HomeCoursesTrainersInsightsAboutContactBook a course+27 81 041 7673
Choose “Save as PDF” as the destination to email Customer Onboarding and Account Origination to a client.
EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Banking & Financial Services

Customer Onboarding and Account Origination

Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview

Onboarding is the first experience a customer has and the point where most compliance risk enters. This course covers designing an origination process that is quick for the customer and sound for the institution.

What you will be able to do
  • Design an onboarding journey that customers complete
  • Verify identity and address to required standards
  • Screen customers and apply risk based rating
  • Collect the documentation each product requires
  • Balance speed of onboarding against control
  • Measure drop off and improve completion rates
Who should attend
  • Onboarding and origination staff
  • Branch and digital channel teams
  • Compliance and financial crime officers
  • Product and process owners
Course outline
01
Onboarding as both a customer experience and a control point
02
Identity and address verification standards
03
Screening, risk rating and enhanced due diligence triggers
04
Documentation requirements by product and customer type
05
Digital onboarding, biometrics and remote verification
06
Balancing speed against control and false rejections
07
Measuring drop off, completion and process improvement
Upcoming public sessions
DatesVenueDurationFee per delegate
9 to 11 Nov 2026Dubai3 DaysUS$1,500
23 to 25 Nov 2026Pretoria3 DaysR13,000
11 to 13 Jan 2027Durban3 DaysR13,000
2 to 4 Feb 2027Cape Town3 DaysR13,000
12 to 14 Apr 2027Johannesburg3 DaysR13,000
14 to 16 Jun 2027London3 DaysUS$1,500
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za