Business Etiquette and Professional Conduct
Professional courtesy shapes how colleagues and clients experience an organisation. This workshop covers the conventions of business conduct, from communication and dress to meetings, dining, and cross-cultural courtesy.
Course outline
What this programme covers, module by module.
- 01Applying professional courtesy in everyday interactions
- 02Handling introductions, greetings and titles correctly
- 03Communicating politely and appropriately by email and phone
- 04Conducting yourself well in meetings, dining and events
- 05Observing etiquette and courtesy in cross-cultural settings
- 06Representing the organisation with consistent professionalism
- 07Navigating dress codes and workplace social norms
What you will gain
- Apply professional courtesy in daily interactions
- Handle introductions, greetings, and titles correctly
- Communicate politely across email and phone
- Conduct yourself well in meetings and events
- Observe etiquette in cross-cultural settings
- Represent the organisation with professionalism
Who should attend
- Administrative and front office staff
- New employees and graduates
- Client-facing professionals
- Anyone representing their organisation
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 26 to 27 Oct 2026 | Cape Town | 2 Days | R10,000 | |
| 16 to 17 Nov 2026 | Johannesburg | 2 Days | R10,000 | |
| 7 to 8 Dec 2026 | London | 2 Days | US$1,100 | |
| 11 to 12 Jan 2027 | Dubai | 2 Days | US$1,100 | |
| 15 to 16 Feb 2027 | Pretoria | 2 Days | R10,000 | |
| 4 to 5 May 2027 | Durban | 2 Days | R10,000 | |
| 12 to 13 Jul 2027 | Cape Town | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Administration & Office Management
- Formats
- In-house, public, online
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