Business Etiquette and Professional Conduct
Course overview
Professional courtesy shapes how colleagues and clients experience an organisation. This workshop covers the conventions of business conduct, from communication and dress to meetings, dining, and cross-cultural courtesy.
What you will gain
- Apply professional courtesy in daily interactions
- Handle introductions, greetings, and titles correctly
- Communicate politely across email and phone
- Conduct yourself well in meetings and events
- Observe etiquette in cross-cultural settings
- Represent the organisation with professionalism
Who should attend
- Administrative and front office staff
- New employees and graduates
- Client-facing professionals
- Anyone representing their organisation
Upcoming sessions
| Date | City | Duration | Fees | |
|---|---|---|---|---|
| 12 to 13 Oct 2026 | London | 2 Days | US$1,100 | Book |
| 8 to 9 Feb 2027 | Johannesburg | 2 Days | R10,000 | Book |
| 14 to 15 Jun 2027 | Cape Town | 2 Days | R10,000 | Book |
Fees are per delegate and exclude VAT. Dates run in the second week of each month. We also deliver this course on your own schedule, in-house or live online.
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