Professional Telephone and Email Handling
The phone and inbox are where much of an organisation's reputation is made. This workshop builds the skills to handle calls and email professionally, courteously, and efficiently, even under pressure.
Course outline
What this programme covers, module by module.
- 01Answering and routing calls promptly and professionally
- 02Taking clear, accurate and complete messages
- 03Handling difficult or angry callers with composure
- 04Writing emails that are clear, courteous and correct
- 05Managing a busy inbox without losing track of items
- 06Maintaining a consistent professional tone across channels
- 07Using hold, transfer and voicemail without frustrating callers
What you will gain
- Answer and route calls professionally
- Take clear and accurate messages
- Handle difficult callers with composure
- Write clear, courteous, and correct emails
- Manage a busy inbox without losing track
- Maintain a professional tone in all channels
Who should attend
- Receptionists and switchboard staff
- Administrative and support staff
- Customer service teams
- Anyone handling calls and email
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 3 Nov 2026 | London | 2 Days | US$1,100 | |
| 16 to 17 Nov 2026 | Dubai | 2 Days | US$1,100 | |
| 7 to 8 Dec 2026 | Pretoria | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Durban | 2 Days | R10,000 | |
| 1 to 2 Mar 2027 | Cape Town | 2 Days | R10,000 | |
| 11 to 12 May 2027 | Johannesburg | 2 Days | R10,000 | |
| 13 to 14 Jul 2027 | London | 2 Days | US$1,100 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Administration & Office Management
- Formats
- In-house, public, online
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