Professional Telephone and Email Handling
Course overview
The phone and inbox are where much of an organisation's reputation is made. This workshop builds the skills to handle calls and email professionally, courteously, and efficiently, even under pressure.
What you will gain
- Answer and route calls professionally
- Take clear and accurate messages
- Handle difficult callers with composure
- Write clear, courteous, and correct emails
- Manage a busy inbox without losing track
- Maintain a professional tone in all channels
Who should attend
- Receptionists and switchboard staff
- Administrative and support staff
- Customer service teams
- Anyone handling calls and email
Upcoming sessions
| Date | City | Duration | Fees | |
|---|---|---|---|---|
| 12 to 13 Oct 2026 | Dubai | 2 Days | US$1,100 | Book |
| 8 to 9 Feb 2027 | London | 2 Days | US$1,100 | Book |
| 14 to 15 Jun 2027 | Pretoria | 2 Days | R10,000 | Book |
Fees are per delegate and exclude VAT. Dates run in the second week of each month. We also deliver this course on your own schedule, in-house or live online.
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