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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Administration & Office Management

Professional Telephone and Email Handling

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

The phone and inbox are where much of an organisation's reputation is made. This workshop builds the skills to handle calls and email professionally, courteously, and efficiently, even under pressure.

What you will be able to do
  • Answer and route calls professionally
  • Take clear and accurate messages
  • Handle difficult callers with composure
  • Write clear, courteous, and correct emails
  • Manage a busy inbox without losing track
  • Maintain a professional tone in all channels
Who should attend
  • Receptionists and switchboard staff
  • Administrative and support staff
  • Customer service teams
  • Anyone handling calls and email
Course outline
01
Answering and routing calls promptly and professionally
02
Taking clear, accurate and complete messages
03
Handling difficult or angry callers with composure
04
Writing emails that are clear, courteous and correct
05
Managing a busy inbox without losing track of items
06
Maintaining a consistent professional tone across channels
07
Using hold, transfer and voicemail without frustrating callers
Upcoming public sessions
DatesVenueDurationFee per delegate
2 to 3 Nov 2026London2 DaysUS$1,100
16 to 17 Nov 2026Dubai2 DaysUS$1,100
7 to 8 Dec 2026Pretoria2 DaysR10,000
11 to 12 Jan 2027Durban2 DaysR10,000
1 to 2 Mar 2027Cape Town2 DaysR10,000
11 to 12 May 2027Johannesburg2 DaysR10,000
13 to 14 Jul 2027London2 DaysUS$1,100
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za