Managing Reception and Visitor Security
Reception is both the first impression and the main physical access control point. This course covers running a reception that is welcoming and still controls who enters the building.
Course outline
What this programme covers, module by module.
- 01Reception as both welcome and access control
- 02Visitor registration, badging and escorting
- 03Balancing security with hospitality
- 04Unexpected, uninvited and hostile visitors
- 05Deliveries, contractors and access passes
- 06Emergency procedures and reception's role in evacuation
- 07Visitor records, privacy and retention
What you will gain
- Run visitor registration and access control
- Balance security requirements against hospitality
- Handle unexpected, uninvited and hostile visitors
- Manage deliveries, contractors and access passes
- Support emergency evacuation from reception
- Maintain visitor records lawfully
Who should attend
- Reception and front office staff
- Office and facilities managers
- Security coordinators
- Administrative supervisors
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 3 Nov 2026 | Durban | 2 Days | R10,000 | |
| 30 Nov to 1 Dec 2026 | Cape Town | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Johannesburg | 2 Days | R10,000 | |
| 22 to 23 Feb 2027 | Dubai | 2 Days | US$1,100 | |
| 10 to 11 May 2027 | Pretoria | 2 Days | R10,000 | |
| 12 to 13 Jul 2027 | Durban | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Administration & Office Management
- Formats
- In-house, public, online
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