Registry and Correspondence Management
A well-run registry keeps correspondence flowing and traceable. This course covers the systems and routines needed to receive, route, track, and file incoming and outgoing correspondence reliably.
Course outline
What this programme covers, module by module.
- 01Receiving and registering incoming correspondence accurately
- 02Routing documents to the right people without delay
- 03Tracking correspondence from receipt through to closure
- 04Maintaining reliable registers, logs and reference numbers
- 05Filing and retrieving correspondence quickly and consistently
- 06Following up on outstanding and overdue responses
- 07Managing confidential and classified correspondence securely
What you will gain
- Receive and register incoming correspondence
- Route documents to the right people promptly
- Track correspondence from receipt to closure
- Maintain accurate registers and logs
- File and retrieve correspondence efficiently
- Follow up on outstanding responses
Who should attend
- Registry and mailroom staff
- Administrative and clerical officers
- Records management personnel
- Anyone handling official correspondence
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 26 to 28 Oct 2026 | Dubai | 3 Days | US$1,500 | |
| 16 to 18 Nov 2026 | Pretoria | 3 Days | R13,000 | |
| 30 Nov to 2 Dec 2026 | Durban | 3 Days | R13,000 | |
| 11 to 13 Jan 2027 | Cape Town | 3 Days | R13,000 | |
| 18 to 20 Jan 2027 | Johannesburg | 3 Days | R13,000 | |
| 5 to 7 Apr 2027 | London | 3 Days | US$1,500 | |
| 14 to 16 Jun 2027 | Dubai | 3 Days | US$1,500 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Administration & Office Management
- Formats
- In-house, public, online
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