Front Office and Reception Management
Course overview
The reception is the first impression an organisation makes. This course builds the professionalism, communication, and organisational skills needed to manage a front office that runs smoothly and welcomes every visitor well.
What you will gain
- Create a professional and welcoming first impression
- Handle calls, visitors, and enquiries efficiently
- Manage appointments and visitor logs
- Deal with difficult visitors calmly
- Coordinate with other departments smoothly
- Maintain security and confidentiality at the front desk
Who should attend
- Receptionists and front office staff
- Switchboard and enquiry operators
- Administrative support staff
- Supervisors of reception teams
Upcoming sessions
| Date | City | Duration | Fees | |
|---|---|---|---|---|
| 12 to 13 Oct 2026 | Pretoria | 2 Days | R10,000 | Book |
| 8 to 9 Feb 2027 | Cape Town | 2 Days | R10,000 | Book |
| 14 to 15 Jun 2027 | Durban | 2 Days | R10,000 | Book |
Fees are per delegate and exclude VAT. Dates run in the second week of each month. We also deliver this course on your own schedule, in-house or live online.
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