Front Office and Reception Management

Course outline

What this programme covers, module by module.

1. 01Creating a professional and welcoming first impression
2. 02Handling calls, visitors and enquiries smoothly at once
3. 03Managing appointments, visitor logs and access passes
4. 04Dealing with difficult or distressed visitors calmly
5. 05Coordinating messages and requests with other departments
6. 06Maintaining security and confidentiality at the front desk
7. 07Keeping the reception area orderly and presentable

What you will gain

• Create a professional and welcoming first impression
• Handle calls, visitors, and enquiries efficiently
• Manage appointments and visitor logs
• Deal with difficult visitors calmly
• Coordinate with other departments smoothly
• Maintain security and confidentiality at the front desk

Who should attend

• Receptionists and front office staff
• Switchboard and enquiry operators
• Administrative support staff
• Supervisors of reception teams

Upcoming sessions

Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.