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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Administration & Office Management

Front Office and Reception Management

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

The reception is the first impression an organisation makes. This course builds the professionalism, communication, and organisational skills needed to manage a front office that runs smoothly and welcomes every visitor well.

What you will be able to do
  • Create a professional and welcoming first impression
  • Handle calls, visitors, and enquiries efficiently
  • Manage appointments and visitor logs
  • Deal with difficult visitors calmly
  • Coordinate with other departments smoothly
  • Maintain security and confidentiality at the front desk
Who should attend
  • Receptionists and front office staff
  • Switchboard and enquiry operators
  • Administrative support staff
  • Supervisors of reception teams
Course outline
01
Creating a professional and welcoming first impression
02
Handling calls, visitors and enquiries smoothly at once
03
Managing appointments, visitor logs and access passes
04
Dealing with difficult or distressed visitors calmly
05
Coordinating messages and requests with other departments
06
Maintaining security and confidentiality at the front desk
07
Keeping the reception area orderly and presentable
Upcoming public sessions
DatesVenueDurationFee per delegate
2 to 3 Nov 2026Johannesburg2 DaysR10,000
16 to 17 Nov 2026London2 DaysUS$1,100
11 to 12 Jan 2027Dubai2 DaysUS$1,100
22 to 23 Feb 2027Durban2 DaysR10,000
3 to 4 May 2027Cape Town2 DaysR10,000
28 to 29 Jun 2027Johannesburg2 DaysR10,000
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za