Telesales and Inside Sales Techniques
Selling by phone and remote channels demands sharp communication and structure without the benefit of face to face contact. This course develops the skills to open calls, build rapport, and sell effectively at a distance. Participants practise call structure and objection handling.
Course outline
What this programme covers, module by module.
- 01Opening calls with confidence and a clear reason
- 02Building rapport quickly over the phone
- 03Structuring a persuasive and focused sales call
- 04Handling objections and getting past gatekeepers
- 05Closing and confirming clear next steps
- 06Managing call activity, follow up, and pipeline
- 07Using scripts as a guide without sounding robotic
What you will gain
- Open calls with confidence
- Build rapport quickly by phone
- Structure a persuasive sales call
- Handle objections and gatekeepers
- Close and confirm next steps
- Manage call activity and follow up
Who should attend
- Telesales and inside sales staff
- Customer account teams
- Sales support staff
- New sales professionals
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 3 Nov 2026 | Pretoria | 2 Days | R10,000 | |
| 23 to 24 Nov 2026 | Durban | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Cape Town | 2 Days | R10,000 | |
| 9 to 10 Feb 2027 | London | 2 Days | US$1,100 | |
| 19 to 20 Apr 2027 | Dubai | 2 Days | US$1,100 | |
| 22 to 23 Jun 2027 | Pretoria | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Sales, Marketing & Customer Service
- Formats
- In-house, public, online
More in Sales, Marketing & Customer Service
Consultative Selling and Solution Sales
Buyers respond less to product pitches and more to sellers who understand their problems. This course develops a consultative approach that uncovers needs and shapes tailored solutions. Delegates practise questioning, listening, and building value throughout the sales conversation.
Key Account Management and Growth
A small number of important customers often account for the bulk of revenue and future growth. This course shows how to manage and grow those key accounts through planning and strong relationships. Participants build account plans and strategies to defend and expand their most valuable business.
Digital Marketing Strategy and Execution
Reaching customers now means orchestrating a mix of search, social, content, and paid channels. This course builds a practical understanding of how to plan and run digital marketing that supports business goals. Delegates learn to set objectives, choose channels, and measure results.