Telesales and Inside Sales Techniques
Course overview
Selling by phone and remote channels demands sharp communication and structure without the benefit of face to face contact. This course develops the skills to open calls, build rapport, and sell effectively at a distance. Participants practise call structure and objection handling.
What you will gain
- Open calls with confidence
- Build rapport quickly by phone
- Structure a persuasive sales call
- Handle objections and gatekeepers
- Close and confirm next steps
- Manage call activity and follow up
Who should attend
- Telesales and inside sales staff
- Customer account teams
- Sales support staff
- New sales professionals
Upcoming sessions
| Date | City | Duration | Fees | |
|---|---|---|---|---|
| 12 to 13 Oct 2026 | Pretoria | 2 Days | R10,000 | Book |
| 8 to 9 Feb 2027 | Cape Town | 2 Days | R10,000 | Book |
| 14 to 15 Jun 2027 | Durban | 2 Days | R10,000 | Book |
Fees are per delegate and exclude VAT. Dates run in the second week of each month. We also deliver this course on your own schedule, in-house or live online.
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