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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Sales, Marketing & Customer Service

Telesales and Inside Sales Techniques

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

Selling by phone and remote channels demands sharp communication and structure without the benefit of face to face contact. This course develops the skills to open calls, build rapport, and sell effectively at a distance. Participants practise call structure and objection handling.

What you will be able to do
  • Open calls with confidence
  • Build rapport quickly by phone
  • Structure a persuasive sales call
  • Handle objections and gatekeepers
  • Close and confirm next steps
  • Manage call activity and follow up
Who should attend
  • Telesales and inside sales staff
  • Customer account teams
  • Sales support staff
  • New sales professionals
Course outline
01
Opening calls with confidence and a clear reason
02
Building rapport quickly over the phone
03
Structuring a persuasive and focused sales call
04
Handling objections and getting past gatekeepers
05
Closing and confirming clear next steps
06
Managing call activity, follow up, and pipeline
07
Using scripts as a guide without sounding robotic
Upcoming public sessions
DatesVenueDurationFee per delegate
2 to 3 Nov 2026Pretoria2 DaysR10,000
23 to 24 Nov 2026Durban2 DaysR10,000
11 to 12 Jan 2027Cape Town2 DaysR10,000
9 to 10 Feb 2027London2 DaysUS$1,100
19 to 20 Apr 2027Dubai2 DaysUS$1,100
22 to 23 Jun 2027Pretoria2 DaysR10,000
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za