Retail Sales and Merchandising
Course overview
In retail, the store itself is a powerful selling tool when layout and service work together. This course develops the skills to sell on the floor and present product to encourage purchase. Delegates study customer engagement, display, and the drivers of basket size.
What you will gain
- Engage and read walk in customers
- Guide customers to suitable products
- Apply upselling and cross selling
- Present product with effective displays
- Manage stock and shelf availability
- Deliver service that brings customers back
Who should attend
- Retail sales associates
- Store supervisors and managers
- Merchandising staff
- Frontline retail teams
Upcoming sessions
| Date | City | Duration | Fees | |
|---|---|---|---|---|
| 14 to 15 Sep 2026 | London | 2 Days | US$1,100 | Book |
| 11 to 12 Jan 2027 | Johannesburg | 2 Days | R10,000 | Book |
| 10 to 11 May 2027 | Dubai | 2 Days | US$1,100 | Book |
Fees are per delegate and exclude VAT. Dates run in the second week of each month. We also deliver this course on your own schedule, in-house or live online.
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