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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Sales, Marketing & Customer Service

Retail Sales and Merchandising

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

In retail, the store itself is a powerful selling tool when layout and service work together. This course develops the skills to sell on the floor and present product to encourage purchase. Delegates study customer engagement, display, and the drivers of basket size.

What you will be able to do
  • Engage and read walk in customers
  • Guide customers to suitable products
  • Apply upselling and cross selling
  • Present product with effective displays
  • Manage stock and shelf availability
  • Deliver service that brings customers back
Who should attend
  • Retail sales associates
  • Store supervisors and managers
  • Merchandising staff
  • Frontline retail teams
Course outline
01
Engaging and reading walk in customers quickly
02
Guiding customers to genuinely suitable products
03
Applying upselling and cross selling naturally
04
Presenting product through effective visual displays
05
Managing stock levels and shelf availability
06
Delivering service that brings customers back
07
Using store layout to influence buying
Upcoming public sessions
DatesVenueDurationFee per delegate
2 to 3 Nov 2026Dubai2 DaysUS$1,100
17 to 18 Nov 2026Pretoria2 DaysR10,000
7 to 8 Dec 2026Durban2 DaysR10,000
11 to 12 Jan 2027Cape Town2 DaysR10,000
22 to 23 Feb 2027Johannesburg2 DaysR10,000
10 to 11 May 2027London2 DaysUS$1,100
12 to 13 Jul 2027Dubai2 DaysUS$1,100
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za