Customer Success Management
When customers pay continuously rather than once, the sale is only the beginning and the real work is making sure they get what they bought. This course covers running that function deliberately.
Course outline
What this programme covers, module by module.
- 01When the sale is only the beginning
- 02Defining success by segment rather than by product
- 03Onboarding and the first value a customer gets
- 04Health scoring and the signals that precede disengagement
- 05Business reviews that produce decisions, not slides
- 06Expansion and renewal without becoming a sales call
- 07Measuring health, renewal rate and expansion honestly
What you will gain
- Define what success means for each customer segment
- Onboard customers so they reach value quickly
- Spot the signals that precede a customer disengaging
- Run reviews that lead somewhere
- Grow accounts without turning into a sales call
- Measure health, renewal and expansion
Who should attend
- Customer success and account managers
- Service and support team leaders
- Sales staff moving into retention roles
- Managers of subscription or contract businesses
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 26 to 28 Oct 2026 | Pretoria | 3 Days | R13,000 | |
| 9 to 11 Nov 2026 | Durban | 3 Days | R13,000 | |
| 23 to 25 Nov 2026 | Cape Town | 3 Days | R13,000 | |
| 7 to 9 Dec 2026 | Johannesburg | 3 Days | R13,000 | |
| 1 to 3 Feb 2027 | London | 3 Days | US$1,500 | |
| 5 to 7 Apr 2027 | Dubai | 3 Days | US$1,500 | |
| 21 to 23 Jun 2027 | Pretoria | 3 Days | R13,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Sales, Marketing & Customer Service
- Formats
- In-house, public, online
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