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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Sales, Marketing & Customer Service
Customer Success Management
Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview
When customers pay continuously rather than once, the sale is only the beginning and the real work is making sure they get what they bought. This course covers running that function deliberately.
What you will be able to do
- Define what success means for each customer segment
- Onboard customers so they reach value quickly
- Spot the signals that precede a customer disengaging
- Run reviews that lead somewhere
- Grow accounts without turning into a sales call
- Measure health, renewal and expansion
Who should attend
- Customer success and account managers
- Service and support team leaders
- Sales staff moving into retention roles
- Managers of subscription or contract businesses
Course outline
01
When the sale is only the beginning
02
Defining success by segment rather than by product
03
Onboarding and the first value a customer gets
04
Health scoring and the signals that precede disengagement
05
Business reviews that produce decisions, not slides
06
Expansion and renewal without becoming a sales call
07
Measuring health, renewal rate and expansion honestly
Upcoming public sessions
| Dates | Venue | Duration | Fee per delegate |
|---|---|---|---|
| 26 to 28 Oct 2026 | Pretoria | 3 Days | R13,000 |
| 9 to 11 Nov 2026 | Durban | 3 Days | R13,000 |
| 23 to 25 Nov 2026 | Cape Town | 3 Days | R13,000 |
| 7 to 9 Dec 2026 | Johannesburg | 3 Days | R13,000 |
| 1 to 3 Feb 2027 | London | 3 Days | US$1,500 |
| 5 to 7 Apr 2027 | Dubai | 3 Days | US$1,500 |
| 21 to 23 Jun 2027 | Pretoria | 3 Days | R13,000 |
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote
Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.
EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673 · training@eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za