Customer Experience and Service Excellence
Course overview
Customers judge an organisation by the sum of their experiences across every touchpoint. This course helps teams design and deliver service that builds loyalty and sets the organisation apart. Participants map customer journeys and learn practical service behaviours.
What you will gain
- Explain the drivers of customer loyalty
- Map end to end customer journeys
- Identify and remove points of friction
- Set and meet service standards
- Handle expectations and difficult moments
- Measure customer satisfaction and effort
Who should attend
- Customer service staff and team leaders
- Service and experience managers
- Front line supervisors
- Operations professionals
Upcoming sessions
| Date | City | Duration | Fees | |
|---|---|---|---|---|
| 12 to 14 Oct 2026 | Dubai | 3 Days | US$1,500 | Book |
| 8 to 10 Feb 2027 | London | 3 Days | US$1,500 | Book |
| 14 to 16 Jun 2027 | Pretoria | 3 Days | R13,000 | Book |
Fees are per delegate and exclude VAT. Dates run in the second week of each month. We also deliver this course on your own schedule, in-house or live online.
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