Skip to content
EasyUphillTRAININGCORPORATE DEVELOPMENT
HomeCoursesTrainersInsightsAboutContactBook a course+27 81 041 7673
Choose “Save as PDF” as the destination to email Customer Experience and Service Excellence to a client.
EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Sales, Marketing & Customer Service

Customer Experience and Service Excellence

Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview

Customers judge an organisation by the sum of their experiences across every touchpoint. This course helps teams design and deliver service that builds loyalty and sets the organisation apart. Participants map customer journeys and learn practical service behaviours.

What you will be able to do
  • Explain the drivers of customer loyalty
  • Map end to end customer journeys
  • Identify and remove points of friction
  • Set and meet service standards
  • Handle expectations and difficult moments
  • Measure customer satisfaction and effort
Who should attend
  • Customer service staff and team leaders
  • Service and experience managers
  • Front line supervisors
  • Operations professionals
Course outline
01
Explaining the drivers of loyalty and retention
02
Mapping end to end customer journeys and touchpoints
03
Identifying and removing points of friction
04
Setting and meeting clear service standards
05
Managing expectations during difficult moments
06
Measuring satisfaction, effort, and advocacy
07
Empowering frontline staff to resolve issues
Upcoming public sessions
DatesVenueDurationFee per delegate
9 to 11 Nov 2026Durban3 DaysR13,000
1 to 3 Dec 2026Cape Town3 DaysR13,000
11 to 13 Jan 2027Johannesburg3 DaysR13,000
8 to 10 Feb 2027London3 DaysUS$1,500
5 to 7 Apr 2027Dubai3 DaysUS$1,500
14 to 16 Jun 2027Pretoria3 DaysR13,000
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za