Technical Writing and Documentation
Technical documents fail when they are written from the author's knowledge rather than the reader's task. This course covers structuring procedures, manuals and specifications so that someone can actually follow them.
Course outline
What this programme covers, module by module.
- 01Why technical documents fail their readers
- 02Understanding the reader and the task they face
- 03Structuring procedures, manuals and specifications
- 04Writing instructions with no room for interpretation
- 05Diagrams, tables and when prose is the wrong tool
- 06Terminology control and consistency
- 07Usability testing documents before release
What you will gain
- Write for the reader's task rather than your knowledge
- Structure procedures so they can be followed under pressure
- Write instructions that leave no room for interpretation
- Use diagrams and tables where prose fails
- Control terminology and use it consistently
- Test documentation with real users before release
Who should attend
- Engineers and technical specialists
- Procedure and manual authors
- Quality and compliance staff writing documents
- Trainers producing course material
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 9 to 11 Nov 2026 | Pretoria | 3 Days | R13,000 | |
| 23 to 25 Nov 2026 | Durban | 3 Days | R13,000 | |
| 11 to 13 Jan 2027 | Cape Town | 3 Days | R13,000 | |
| 22 to 24 Feb 2027 | London | 3 Days | US$1,500 | |
| 26 to 28 Apr 2027 | Dubai | 3 Days | US$1,500 | |
| 5 to 7 Jul 2027 | Pretoria | 3 Days | R13,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Communication & Soft Skills
- Formats
- In-house, public, online
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