Emotional Intelligence in the Workplace
This workshop develops the self-awareness and interpersonal skills that underpin strong working relationships. Participants learn to recognise their emotional triggers, read others accurately, and respond to pressure with steadiness.
Course outline
What this programme covers, module by module.
- 01Recognising personal emotional triggers and habitual reaction patterns
- 02Regulating impulses and staying steady under real pressure
- 03Reading the unspoken emotions and needs of colleagues
- 04Building rapport across contrasting personality styles
- 05Applying empathy to conversations that carry conflict or bad news
- 06Using self awareness to improve everyday judgement and decisions
- 07Sustaining motivation and optimism through setbacks at work
What you will gain
- Recognise personal emotional triggers and patterns
- Regulate reactions under pressure
- Read the emotions and needs of colleagues
- Build rapport across different personality styles
- Handle difficult conversations with empathy
- Apply emotional intelligence to daily decisions
Who should attend
- Managers and team leaders
- Customer-facing professionals
- HR and people development staff
- Anyone working in close-knit teams
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 26 to 27 Oct 2026 | Durban | 2 Days | R10,000 | |
| 16 to 17 Nov 2026 | Cape Town | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Johannesburg | 2 Days | R10,000 | |
| 15 to 16 Feb 2027 | Dubai | 2 Days | US$1,100 | |
| 19 to 20 Apr 2027 | Pretoria | 2 Days | R10,000 | |
| 28 to 29 Jun 2027 | Durban | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Communication & Soft Skills
- Formats
- In-house, public, online
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