Managing Outpatient Departments
Outpatient clinics run late from the first appointment and stay late all day. This course covers scheduling, flow and the causes of clinic delay.
Course outline
What this programme covers, module by module.
- 01Why clinics run late from the first appointment
- 02Clinic templates and realistic consultation times
- 03Referral management, waiting lists and prioritisation
- 04Failed appointments: causes, cost and reduction
- 05Patient flow, waiting areas and reducing dwell time
- 06Diagnostics coordination and follow up arrangements
- 07Clinic performance measurement and improvement
What you will gain
- Design clinic templates that reflect real consultation times
- Manage referrals, waiting lists and prioritisation
- Reduce failed appointments and their cost
- Improve clinic flow and reduce patient waiting
- Coordinate diagnostics and follow up
- Measure clinic performance and act on it
Who should attend
- Outpatient department managers
- Clinic coordinators and administrators
- Clinical leads with outpatient responsibility
- Health service operations staff
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 4 Nov 2026 | Johannesburg | 3 Days | R13,000 | |
| 16 to 18 Nov 2026 | London | 3 Days | US$1,500 | |
| 7 to 9 Dec 2026 | Dubai | 3 Days | US$1,500 | |
| 11 to 13 Jan 2027 | Pretoria | 3 Days | R13,000 | |
| 15 to 17 Feb 2027 | Durban | 3 Days | R13,000 | |
| 26 to 28 Apr 2027 | Cape Town | 3 Days | R13,000 | |
| 21 to 23 Jun 2027 | Johannesburg | 3 Days | R13,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Healthcare & Hospital Management
- Formats
- In-house, public, online
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