Hospital Operations Management
Hospitals fail patients more often through flow than through clinical error: beds, theatres and discharges that do not move. This course applies operations management to the hospital setting so that managers can find and fix the constraints.
Course outline
What this programme covers, module by module.
- 01The hospital as a system: flow, capacity and constraints
- 02Patient flow mapping from admission to discharge
- 03Bed management, occupancy and discharge planning
- 04Theatre scheduling, utilisation and turnaround
- 05Emergency department flow and crowding
- 06Workforce planning, rostering and skill mix
- 07Operational dashboards and daily management routines
What you will gain
- Map patient flow and identify the constraints that limit throughput
- Manage bed capacity, admissions and discharge planning
- Improve theatre utilisation and scheduling
- Balance staffing levels against demand patterns
- Use operational data to drive daily management
- Lead improvement projects that clinical staff will support
Who should attend
- Hospital and unit managers
- Clinical managers with operational duties
- Health service administrators
- Quality and improvement officers
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 6 Nov 2026 | Pretoria | 5 Days | R18,000 | |
| 23 to 27 Nov 2026 | Durban | 5 Days | R18,000 | |
| 7 to 11 Dec 2026 | Cape Town | 5 Days | R18,000 | |
| 11 to 15 Jan 2027 | Johannesburg | 5 Days | R18,000 | |
| 25 to 29 Jan 2027 | London | 5 Days | US$1,800 | |
| 5 to 9 Apr 2027 | Dubai | 5 Days | US$1,800 | |
| 7 to 11 Jun 2027 | Pretoria | 5 Days | R18,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R18,000 per delegate
- Duration
- 5 Days
- Field
- Healthcare & Hospital Management
- Formats
- In-house, public, online
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