Healthcare Quality and Patient Safety
Patient harm is usually the product of systems rather than individuals. This programme builds the quality and safety methods that reduce harm: measurement, incident learning, and improvement that lasts beyond the project.
Course outline
What this programme covers, module by module.
- 01Quality dimensions and what patient safety actually means
- 02Building a quality management system in a health facility
- 03Measurement: indicators, sampling and run charts
- 04Incident reporting, investigation and root cause analysis
- 05Improvement methods and testing change on a small scale
- 06Safety culture, human factors and the just culture approach
- 07Accreditation standards and preparing for external assessment
What you will gain
- Build a quality management system for a healthcare setting
- Measure quality and safety with meaningful indicators
- Investigate incidents down to system level causes
- Apply improvement methods to clinical and administrative processes
- Create a culture in which staff report and learn
- Prepare a facility for accreditation and external review
Who should attend
- Quality and patient safety officers
- Clinical unit and nursing managers
- Hospital and clinic managers
- Risk and compliance staff in healthcare
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 6 Nov 2026 | Dubai | 5 Days | US$1,800 | |
| 16 to 20 Nov 2026 | Pretoria | 5 Days | R18,000 | |
| 30 Nov to 4 Dec 2026 | Durban | 5 Days | R18,000 | |
| 11 to 15 Jan 2027 | Cape Town | 5 Days | R18,000 | |
| 15 to 19 Feb 2027 | Johannesburg | 5 Days | R18,000 | |
| 19 to 23 Apr 2027 | London | 5 Days | US$1,800 | |
| 5 to 9 Jul 2027 | Dubai | 5 Days | US$1,800 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R18,000 per delegate
- Duration
- 5 Days
- Field
- Healthcare & Hospital Management
- Formats
- In-house, public, online
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