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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Healthcare & Hospital Management

Managing Outpatient Departments

Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview

Outpatient clinics run late from the first appointment and stay late all day. This course covers scheduling, flow and the causes of clinic delay.

What you will be able to do
  • Design clinic templates that reflect real consultation times
  • Manage referrals, waiting lists and prioritisation
  • Reduce failed appointments and their cost
  • Improve clinic flow and reduce patient waiting
  • Coordinate diagnostics and follow up
  • Measure clinic performance and act on it
Who should attend
  • Outpatient department managers
  • Clinic coordinators and administrators
  • Clinical leads with outpatient responsibility
  • Health service operations staff
Course outline
01
Why clinics run late from the first appointment
02
Clinic templates and realistic consultation times
03
Referral management, waiting lists and prioritisation
04
Failed appointments: causes, cost and reduction
05
Patient flow, waiting areas and reducing dwell time
06
Diagnostics coordination and follow up arrangements
07
Clinic performance measurement and improvement
Upcoming public sessions
DatesVenueDurationFee per delegate
2 to 4 Nov 2026Johannesburg3 DaysR13,000
16 to 18 Nov 2026London3 DaysUS$1,500
7 to 9 Dec 2026Dubai3 DaysUS$1,500
11 to 13 Jan 2027Pretoria3 DaysR13,000
15 to 17 Feb 2027Durban3 DaysR13,000
26 to 28 Apr 2027Cape Town3 DaysR13,000
21 to 23 Jun 2027Johannesburg3 DaysR13,000
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za