Managing Emotions Under Pressure
Reactions under pressure damage relationships and judgement in ways that take a long time to repair. This course covers recognising your own escalation and staying effective when the situation is heated.
Course outline
What this programme covers, module by module.
- 01What pressure does to judgement and behaviour
- 02Recognising your own escalation early
- 03Regulating reaction before responding
- 04Staying effective in confrontational situations
- 05De escalating anger in others
- 06Recovery after a difficult exchange
- 07Sustained pressure, fatigue and composure over time
What you will gain
- Recognise your own escalation early
- Regulate reaction before responding
- Stay effective in confrontational situations
- De escalate someone else's anger
- Recover after a difficult exchange
- Sustain composure across prolonged pressure
Who should attend
- Managers and supervisors
- Frontline and customer facing staff
- Emergency and high pressure operational roles
- Anyone working in confrontational settings
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 3 Nov 2026 | Pretoria | 2 Days | R10,000 | |
| 16 to 17 Nov 2026 | Durban | 2 Days | R10,000 | |
| 30 Nov to 1 Dec 2026 | Cape Town | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Johannesburg | 2 Days | R10,000 | |
| 25 to 26 Jan 2027 | London | 2 Days | US$1,100 | |
| 29 to 30 Mar 2027 | Dubai | 2 Days | US$1,100 | |
| 14 to 15 Jun 2027 | Pretoria | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Communication & Soft Skills
- Formats
- In-house, public, online
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