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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Communication & Soft Skills

Managing Emotions Under Pressure

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

Reactions under pressure damage relationships and judgement in ways that take a long time to repair. This course covers recognising your own escalation and staying effective when the situation is heated.

What you will be able to do
  • Recognise your own escalation early
  • Regulate reaction before responding
  • Stay effective in confrontational situations
  • De escalate someone else's anger
  • Recover after a difficult exchange
  • Sustain composure across prolonged pressure
Who should attend
  • Managers and supervisors
  • Frontline and customer facing staff
  • Emergency and high pressure operational roles
  • Anyone working in confrontational settings
Course outline
01
What pressure does to judgement and behaviour
02
Recognising your own escalation early
03
Regulating reaction before responding
04
Staying effective in confrontational situations
05
De escalating anger in others
06
Recovery after a difficult exchange
07
Sustained pressure, fatigue and composure over time
Upcoming public sessions
DatesVenueDurationFee per delegate
2 to 3 Nov 2026Pretoria2 DaysR10,000
16 to 17 Nov 2026Durban2 DaysR10,000
30 Nov to 1 Dec 2026Cape Town2 DaysR10,000
11 to 12 Jan 2027Johannesburg2 DaysR10,000
25 to 26 Jan 2027London2 DaysUS$1,100
29 to 30 Mar 2027Dubai2 DaysUS$1,100
14 to 15 Jun 2027Pretoria2 DaysR10,000
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za