Giving and Receiving Feedback
Feedback fails when it is stored up, generalised or delivered as a verdict. This course covers giving feedback close to the event and receiving it without defensiveness, in both directions of the reporting line.
Course outline
What this programme covers, module by module.
- 01Why feedback gets stored up and then lands badly
- 02Timing: close to the event and in proportion
- 03Describing behaviour and impact rather than character
- 04Positive feedback specific enough to be repeated
- 05Receiving feedback without defending or collapsing
- 06Asking for feedback and getting honest answers
- 07Making feedback ordinary rather than an event
What you will gain
- Give feedback close to the event rather than storing it
- Describe behaviour and impact rather than character
- Give positive feedback that is specific enough to repeat
- Receive feedback without defending or collapsing
- Ask for feedback in a way that gets honest answers
- Build feedback into ordinary working relationships
Who should attend
- Managers and team leaders
- Team members in collaborative roles
- Human resources practitioners
- Anyone in a peer review environment
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 3 Nov 2026 | Pretoria | 2 Days | R10,000 | |
| 17 to 18 Nov 2026 | Durban | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Cape Town | 2 Days | R10,000 | |
| 2 to 3 Mar 2027 | London | 2 Days | US$1,100 | |
| 3 to 4 May 2027 | Dubai | 2 Days | US$1,100 | |
| 12 to 13 Jul 2027 | Pretoria | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Communication & Soft Skills
- Formats
- In-house, public, online
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