Emergency Department Management
Emergency departments fail through crowding and flow long before they fail clinically. This course covers triage, streaming, capacity and the escalation arrangements that keep an emergency service safe when demand exceeds capacity.
Course outline
What this programme covers, module by module.
- 01Why emergency departments fail on flow rather than clinical care
- 02Triage systems, streaming and rapid assessment
- 03Demand patterns, forecasting and rostering
- 04Reducing time to treatment and internal waits
- 05Crowding, exit block and the inpatient interface
- 06Escalation plans and full capacity protocols
- 07Performance and safety indicators worth watching
What you will gain
- Design triage and streaming that match demand patterns
- Manage patient flow and reduce time to treatment
- Forecast demand and roster against it
- Operate escalation plans when the department is overwhelmed
- Manage the interface with inpatient bed capacity
- Monitor performance and safety indicators meaningfully
Who should attend
- Emergency department managers and clinical leads
- Nursing unit managers in emergency care
- Hospital operations managers
- Quality and patient safety staff
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 26 to 30 Oct 2026 | Durban | 5 Days | R18,000 | |
| 16 to 20 Nov 2026 | Cape Town | 5 Days | R18,000 | |
| 11 to 15 Jan 2027 | Johannesburg | 5 Days | R18,000 | |
| 8 to 12 Feb 2027 | Dubai | 5 Days | US$1,800 | |
| 26 to 30 Apr 2027 | Pretoria | 5 Days | R18,000 | |
| 21 to 25 Jun 2027 | Durban | 5 Days | R18,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R18,000 per delegate
- Duration
- 5 Days
- Field
- Healthcare & Hospital Management
- Formats
- In-house, public, online
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