Dental Practice Administration
Dental practices run tight appointment books where a single failed appointment costs the slot outright. This course covers the administration that keeps a practice full, compliant and paid.
Course outline
What this programme covers, module by module.
- 01The economics of a dental appointment book
- 02Scheduling, recall systems and reducing failed appointments
- 03Patient records, consent and confidentiality
- 04Billing, medical scheme claims and collections
- 05Infection control, sterilisation and record keeping
- 06Stock, materials, equipment servicing and calibration
- 07Complaints, expectations and patient communication
What you will gain
- Manage appointment scheduling and reduce failures
- Handle patient records and recall systems
- Manage billing, medical schemes and collections
- Maintain infection control and sterilisation records
- Control stock, materials and equipment servicing
- Handle patient complaints and expectations
Who should attend
- Dental practice managers and administrators
- Reception and support staff in dentistry
- Practice owners
- Health administrators in private practice
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 9 to 11 Nov 2026 | Dubai | 3 Days | US$1,500 | |
| 23 to 25 Nov 2026 | Pretoria | 3 Days | R13,000 | |
| 11 to 13 Jan 2027 | Durban | 3 Days | R13,000 | |
| 22 to 24 Feb 2027 | Johannesburg | 3 Days | R13,000 | |
| 4 to 6 May 2027 | London | 3 Days | US$1,500 | |
| 19 to 21 Jul 2027 | Dubai | 3 Days | US$1,500 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Healthcare & Hospital Management
- Formats
- In-house, public, online
More in Healthcare & Hospital Management
Hospital Operations Management
Hospitals fail patients more often through flow than through clinical error: beds, theatres and discharges that do not move. This course applies operations management to the hospital setting so that managers can find and fix the constraints.
Healthcare Quality and Patient Safety
Patient harm is usually the product of systems rather than individuals. This programme builds the quality and safety methods that reduce harm: measurement, incident learning, and improvement that lasts beyond the project.
Medical Records and Health Information Management
The medical record is a clinical tool, a legal document and a data source at the same time. This course covers the standards, coding and confidentiality obligations that keep health information accurate and usable.