Customer Service Excellence and Communication
Course overview
Every customer interaction shapes how an organisation is judged. This course builds the communication skills and mindset needed to deliver service that keeps customers loyal, even when handling complaints.
What you will gain
- Set the tone in every customer interaction
- Listen for the need behind the request
- Communicate clearly across phone, email, and chat
- Handle complaints and turn them around
- Manage difficult and demanding customers
- Follow through on promises to build trust
Who should attend
- Frontline customer service staff
- Call centre and support agents
- Client relationship staff
- Supervisors of service teams
Upcoming sessions
| Date | City | Duration | Fees | |
|---|---|---|---|---|
| 12 to 14 Oct 2026 | London | 3 Days | US$1,500 | Book |
| 8 to 10 Feb 2027 | Johannesburg | 3 Days | R13,000 | Book |
| 14 to 16 Jun 2027 | Cape Town | 3 Days | R13,000 | Book |
Fees are per delegate and exclude VAT. Dates run in the second week of each month. We also deliver this course on your own schedule, in-house or live online.
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