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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Communication & Soft Skills
Customer Service Excellence and Communication
Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview
Every customer interaction shapes how an organisation is judged. This course builds the communication skills and mindset needed to deliver service that keeps customers loyal, even when handling complaints.
What you will be able to do
- Set the tone in every customer interaction
- Listen for the need behind the request
- Communicate clearly across phone, email, and chat
- Handle complaints and turn them around
- Manage difficult and demanding customers
- Follow through on promises to build trust
Who should attend
- Frontline customer service staff
- Call centre and support agents
- Client relationship staff
- Supervisors of service teams
Course outline
01
Setting a positive tone from the first moment of contact
02
Listening for the real need sitting behind the request
03
Communicating clearly across phone, email and live chat
04
Handling complaints and turning unhappy customers around
05
Managing demanding and aggressive customers without escalating
06
Following through on promises to build lasting trust
07
Recovering service gracefully when something has gone wrong
Upcoming public sessions
| Dates | Venue | Duration | Fee per delegate |
|---|---|---|---|
| 26 to 28 Oct 2026 | Cape Town | 3 Days | R13,000 |
| 9 to 11 Nov 2026 | Johannesburg | 3 Days | R13,000 |
| 23 to 25 Nov 2026 | London | 3 Days | US$1,500 |
| 11 to 13 Jan 2027 | Dubai | 3 Days | US$1,500 |
| 1 to 3 Feb 2027 | Pretoria | 3 Days | R13,000 |
| 12 to 14 Apr 2027 | Durban | 3 Days | R13,000 |
| 21 to 23 Jun 2027 | Cape Town | 3 Days | R13,000 |
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote
Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.
EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673 · training@eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za