Assertiveness at Work
People who cannot say no end up overloaded and resentful, and people who overcorrect become difficult to work with. This course covers holding your position while keeping the relationship.
Course outline
What this programme covers, module by module.
- 01Passive, aggressive and assertive behaviour distinguished
- 02Saying no without damaging the relationship
- 03Raising concerns and disagreement directly
- 04Boundaries on workload, time and availability
- 05Handling pressure, guilt, persistence and manipulation
- 06Assertiveness upward and across hierarchy
- 07Cultural context and adapting your approach
What you will gain
- Distinguish assertive from passive and aggressive behaviour
- Say no to requests without damaging relationships
- Raise concerns and disagreement directly
- Set and hold boundaries on workload
- Handle pressure, guilt and persistence
- Adapt assertiveness to hierarchy and culture
Who should attend
- Professionals at any level
- Administrative and support staff
- Technical specialists
- Anyone struggling with workload or conflict
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 27 to 28 Oct 2026 | Johannesburg | 2 Days | R10,000 | |
| 10 to 11 Nov 2026 | London | 2 Days | US$1,100 | |
| 30 Nov to 1 Dec 2026 | Dubai | 2 Days | US$1,100 | |
| 11 to 12 Jan 2027 | Pretoria | 2 Days | R10,000 | |
| 22 to 23 Feb 2027 | Durban | 2 Days | R10,000 | |
| 3 to 4 May 2027 | Cape Town | 2 Days | R10,000 | |
| 5 to 6 Jul 2027 | Johannesburg | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Communication & Soft Skills
- Formats
- In-house, public, online
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