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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Communication & Soft Skills
Assertiveness at Work
Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview
People who cannot say no end up overloaded and resentful, and people who overcorrect become difficult to work with. This course covers holding your position while keeping the relationship.
What you will be able to do
- Distinguish assertive from passive and aggressive behaviour
- Say no to requests without damaging relationships
- Raise concerns and disagreement directly
- Set and hold boundaries on workload
- Handle pressure, guilt and persistence
- Adapt assertiveness to hierarchy and culture
Who should attend
- Professionals at any level
- Administrative and support staff
- Technical specialists
- Anyone struggling with workload or conflict
Course outline
01
Passive, aggressive and assertive behaviour distinguished
02
Saying no without damaging the relationship
03
Raising concerns and disagreement directly
04
Boundaries on workload, time and availability
05
Handling pressure, guilt, persistence and manipulation
06
Assertiveness upward and across hierarchy
07
Cultural context and adapting your approach
Upcoming public sessions
| Dates | Venue | Duration | Fee per delegate |
|---|---|---|---|
| 27 to 28 Oct 2026 | Johannesburg | 2 Days | R10,000 |
| 10 to 11 Nov 2026 | London | 2 Days | US$1,100 |
| 30 Nov to 1 Dec 2026 | Dubai | 2 Days | US$1,100 |
| 11 to 12 Jan 2027 | Pretoria | 2 Days | R10,000 |
| 22 to 23 Feb 2027 | Durban | 2 Days | R10,000 |
| 3 to 4 May 2027 | Cape Town | 2 Days | R10,000 |
| 5 to 6 Jul 2027 | Johannesburg | 2 Days | R10,000 |
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote
Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.
EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673 · training@eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za