Assertiveness and Influencing Skills
Being heard without being aggressive is a learnable skill. This workshop helps participants state their needs clearly, set boundaries, and influence others without relying on authority.
Course outline
What this programme covers, module by module.
- 01Distinguishing assertive behaviour from passive and aggressive styles
- 02Stating needs and opinions clearly without apology or aggression
- 03Saying no to unreasonable requests while protecting the relationship
- 04Setting and holding firm professional boundaries
- 05Influencing peers and stakeholders without relying on authority
- 06Staying calm when faced with pushback or manipulation
- 07Using assertive body language and tone to reinforce the message
What you will gain
- Distinguish assertive from passive and aggressive behaviour
- State needs and opinions with confidence
- Say no without damaging relationships
- Set and hold professional boundaries
- Influence colleagues and stakeholders ethically
- Handle pushback and manipulation calmly
Who should attend
- Professionals who struggle to be heard
- Team members moving into leadership
- Support staff dealing with demanding requests
- Anyone building professional confidence
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 26 to 27 Oct 2026 | Pretoria | 2 Days | R10,000 | |
| 9 to 10 Nov 2026 | Durban | 2 Days | R10,000 | |
| 7 to 8 Dec 2026 | Cape Town | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Johannesburg | 2 Days | R10,000 | |
| 16 to 17 Feb 2027 | London | 2 Days | US$1,100 | |
| 26 to 27 Apr 2027 | Dubai | 2 Days | US$1,100 | |
| 5 to 6 Jul 2027 | Pretoria | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Communication & Soft Skills
- Formats
- In-house, public, online
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