Active Listening and Empathetic Communication
Course overview
Most communication problems begin with poor listening. This workshop develops the discipline of truly hearing others, drawing out meaning, and responding with genuine understanding.
What you will gain
- Practise full attention without interrupting
- Draw out meaning through open questions
- Reflect and paraphrase to confirm understanding
- Recognise emotions behind spoken words
- Respond with empathy rather than judgement
- Reduce misunderstandings in daily interactions
Who should attend
- Customer service and support staff
- Managers and coaches
- HR and counselling professionals
- Anyone in relationship-based roles
Upcoming sessions
| Date | City | Duration | Fees | |
|---|---|---|---|---|
| 12 to 13 Oct 2026 | Pretoria | 2 Days | R10,000 | Book |
| 8 to 9 Feb 2027 | Cape Town | 2 Days | R10,000 | Book |
| 14 to 15 Jun 2027 | Durban | 2 Days | R10,000 | Book |
Fees are per delegate and exclude VAT. Dates run in the second week of each month. We also deliver this course on your own schedule, in-house or live online.
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