Active Listening and Empathetic Communication
Most communication problems begin with poor listening. This workshop develops the discipline of truly hearing others, drawing out meaning, and responding with genuine understanding.
Course outline
What this programme covers, module by module.
- 01Giving full attention and resisting the urge to interrupt
- 02Drawing out meaning through open and probing questions
- 03Reflecting and paraphrasing to confirm shared understanding
- 04Recognising the emotion sitting behind the spoken words
- 05Responding with empathy instead of premature judgement
- 06Reducing everyday misunderstandings through careful listening
- 07Listening well in tense or emotionally charged situations
What you will gain
- Practise full attention without interrupting
- Draw out meaning through open questions
- Reflect and paraphrase to confirm understanding
- Recognise emotions behind spoken words
- Respond with empathy rather than judgement
- Reduce misunderstandings in daily interactions
Who should attend
- Customer service and support staff
- Managers and coaches
- HR and counselling professionals
- Anyone in relationship-based roles
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 26 to 27 Oct 2026 | Dubai | 2 Days | US$1,100 | |
| 17 to 18 Nov 2026 | Pretoria | 2 Days | R10,000 | |
| 7 to 8 Dec 2026 | Durban | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Cape Town | 2 Days | R10,000 | |
| 8 to 9 Feb 2027 | Johannesburg | 2 Days | R10,000 | |
| 19 to 20 Apr 2027 | London | 2 Days | US$1,100 | |
| 21 to 22 Jun 2027 | Dubai | 2 Days | US$1,100 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Communication & Soft Skills
- Formats
- In-house, public, online
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