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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Communication & Soft Skills

Active Listening and Empathetic Communication

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

Most communication problems begin with poor listening. This workshop develops the discipline of truly hearing others, drawing out meaning, and responding with genuine understanding.

What you will be able to do
  • Practise full attention without interrupting
  • Draw out meaning through open questions
  • Reflect and paraphrase to confirm understanding
  • Recognise emotions behind spoken words
  • Respond with empathy rather than judgement
  • Reduce misunderstandings in daily interactions
Who should attend
  • Customer service and support staff
  • Managers and coaches
  • HR and counselling professionals
  • Anyone in relationship-based roles
Course outline
01
Giving full attention and resisting the urge to interrupt
02
Drawing out meaning through open and probing questions
03
Reflecting and paraphrasing to confirm shared understanding
04
Recognising the emotion sitting behind the spoken words
05
Responding with empathy instead of premature judgement
06
Reducing everyday misunderstandings through careful listening
07
Listening well in tense or emotionally charged situations
Upcoming public sessions
DatesVenueDurationFee per delegate
26 to 27 Oct 2026Dubai2 DaysUS$1,100
17 to 18 Nov 2026Pretoria2 DaysR10,000
7 to 8 Dec 2026Durban2 DaysR10,000
11 to 12 Jan 2027Cape Town2 DaysR10,000
8 to 9 Feb 2027Johannesburg2 DaysR10,000
19 to 20 Apr 2027London2 DaysUS$1,100
21 to 22 Jun 2027Dubai2 DaysUS$1,100
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za