Speech and Voice Technology Applications
Speech recognition now works well enough for transcription, call analysis and voice interfaces, provided expectations match what it can do. This course covers applying speech technology to real operational tasks.
Course outline
What this programme covers, module by module.
- 01How speech recognition works and where it breaks down
- 02Accuracy: accent, noise, vocabulary and domain terms
- 03Transcription for meetings, calls and clinical or legal records
- 04Call analysis and extracting operational insight
- 05Voice interfaces and designing for spoken interaction
- 06Speaker identification and its limits
- 07Privacy, consent and retention of recorded speech
What you will gain
- Explain how speech recognition works and where it fails
- Assess accuracy against accent, noise and vocabulary
- Apply transcription to meetings, calls and records
- Analyse call recordings for operational insight
- Design voice interfaces that people can actually use
- Handle privacy and consent for recorded speech
Who should attend
- Contact centre and operations managers
- Digital and technology staff
- Records and documentation teams
- Quality and insight professionals
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 9 to 11 Nov 2026 | Cape Town | 3 Days | R13,000 | |
| 23 to 25 Nov 2026 | Johannesburg | 3 Days | R13,000 | |
| 7 to 9 Dec 2026 | London | 3 Days | US$1,500 | |
| 11 to 13 Jan 2027 | Dubai | 3 Days | US$1,500 | |
| 22 to 24 Feb 2027 | Pretoria | 3 Days | R13,000 | |
| 26 to 28 Apr 2027 | Durban | 3 Days | R13,000 | |
| 5 to 7 Jul 2027 | Cape Town | 3 Days | R13,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Artificial Intelligence & Emerging Technology
- Formats
- In-house, public, online
More in Artificial Intelligence & Emerging Technology
Artificial Intelligence for Business Leaders
Executives are asked to approve artificial intelligence investments without a technical background. This course gives decision makers enough working understanding to tell a genuine opportunity from a costly distraction, and to ask suppliers the right questions.
Deploying and Operating Machine Learning Models
A model that works in a notebook is not yet a working system. This course covers what it takes to run a model in production: packaging, serving, monitoring for drift and retraining without breaking what depends on it.
Generative AI Tools in the Workplace
Generative tools are already in use across most organisations, often without guidance. This practical course shows staff how to use them well for real work tasks, and where the accuracy and confidentiality traps lie.